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Congratulatory voice x200 lost

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palm haze
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Post time 2019-3-15 21:28:16 | Show all posts |Read mode
Congratulatory voice x200 lost Reply:1| View:232
Yesterday i used my 200 VIP 5 congratulatory voices and didn't get any reward because storage was full.  not even by mail! I got really frustrated, because i need those rare feathers of dream to upgrade my wings. Why did this happen? Can I be refunded? I realy a lot on that tool, that's one of the reason I paid to be VIP 5 other than boss lair.

Character: Irebale, CET-637
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 palm haze Last edit in 2019-3-15 21:28:16

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zett
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Post time 2019-3-16 06:49:23 | Show all posts
Hello Irebale,

Thanks for reaching out to us! I am so sorry to hear about the problem you are experiencing due to full storage and not receiving your items! Unfortunately, as moderators, we are unable to access any players' accounts so we recommend you file a support ticket with our Customer Support team.

You can submit a ticket here: https://support.gtarcade.com/search?gid=332

Please provide them your character name, server number, and any additional details that you can provide, such as screenshots or videos if possible.

I hope they can help you come to a resolution!

Respectfully,
EOC Mod Zett
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 zett Last edit in 2019-3-16 06:49:23

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