Recharged - No "special offer" bonus

benno

I recharged 400 gems.  My silver monthly pack activated however my "special offer" never was sent to me.  I went to "special offer" and the 11 hours i had left is now reset and the bar is back to 0.  Did i miss something or did i not recieve my 200 gem bonus?


S1.Benno

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belle morte

in order for the special offer to be available you have to have spent a certain of gems/bought a certain amount of items from the special offer. When the recharge rebate is availble it will show you.

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shadowbelouve

Greetings!

Thank you for your question I will answer as best I can,

The recharge rate is for purchasing those items that are a part of the special offers. They reset every day, and the bar reset because now you have less points to get to because your VIP changed. The recharge rebate occurs once you've filled the bar, and works for your next recharge of diamonds.

Also, if you are looking for the bonus from your diamond purchase, on the top left of your screen there should be a "VIP" and a number, clicking on that will take you to the bonus you get from the purchase. Picture enclosed.

I hope that clears things up, if not please let me know

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kittylicker (s1)

Hello benno.  Sorry you are having this issue.  You can submit a ticket on this issue for them to look into it. For part of this issue the screen shot you supplied us only shows you purchased 1 item which will not fill the bonus bar or activate the bonus. I hope this answeres your question.

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