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The precious and single recharge bonus

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plsmoove
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Post time 2014-10-25 00:02:04 | Show all posts |Read mode
The precious and single recharge bonus Reply:10| View:715
        So I decided to recharge last night before the precious event was over so I could collect the bonus diamonds.; I ran the recharge at 11:58 for 10k diamonds.; The purchase went through.; I went to hot events and clicked on the precious event.; The game lagged and opened the screen.; The collect button was highlighted.; I clicked on the collect button and it wouldn\'t give me the diamonds.; It said No event data.; Low and behold the server had reset.; Not only did I not receive the precious event items, I also did not receive my 10k single recharge bonus.

        So my question is am I screwed because of the server reset?

        Thanks!
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 plsmoove Last edit in 2014-10-25 00:02:04

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plsmoove
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 Author| Post time 2014-10-25 00:05:38 | Show all posts

The precious and single recharge bonus

Oh my ign is Lostincali on server Shu 545. I play through Facebook and the transaction ID through Paypal is;; 07J55903VK416800G
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 plsmoove Last edit in 2014-10-25 00:05:38

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moonlighty
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Post time 2014-10-25 02:30:12 | Show all posts

The precious and single recharge bonus

        Hello!
        Thx for providing me with info needed! I´ll report it and my supervisors will look into it. For future try to recharge before reset at least some time or something similiar might happen due to server reset.
        Thank you for your support.
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 moonlighty Last edit in 2014-10-25 02:30:12

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 Author| Post time 2014-10-25 02:34:40 | Show all posts

The precious and single recharge bonus

I hadn\'t planned on doing it so late, but as I am sure you know while playing the game time seems to move into warp speed.
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 plsmoove Last edit in 2014-10-25 02:34:40

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moonlighty
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Post time 2014-10-25 02:38:37 | Show all posts

The precious and single recharge bonus

               I hadn\'t planned on doing it so late, but as I am sure you know while playing the game time seems to move into warp speed.      plsmoove posted on 2014-10-24 13:34:40     
        lol true but for future try to recharge sooner so it won´t happen again
        Have a good day!
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 moonlighty Last edit in 2014-10-25 02:38:37

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 Author| Post time 2014-10-28 00:34:39 | Show all posts

The precious and single recharge bonus

        Reply 4# moonlighty
        Ok..... I am trying to be patient about this, BUT I have yet to hear from anyone in support about this matter and have spent more money on this game since.;

        I will now be spending no more money until I get an answer.; I work with customers daily and if I treated them in the fashion this game does I would be unemployed!
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 plsmoove Last edit in 2014-10-28 00:34:39

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baldur
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Post time 2014-10-28 01:26:05 | Show all posts

The precious and single recharge bonus

They have similar issues with other events... Gemology generally resets at about 23:55...;

        CoM, about 23:55... Any changes in rank after that generally aren\'t reflected.

        My assumption would be here that:

1) you won\'t get your prize because you recharged (or at least, tried to claim rewards) so close to reset

2) the lag issue... will be put down to your fault... and they won\'t re-compensate for that (or they\'d have to do it for everyone who gets lag.

Here\'s hoping i\'m proved wrong!
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 baldur Last edit in 2014-10-28 01:26:05

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 Author| Post time 2014-10-28 02:48:47 | Show all posts

The precious and single recharge bonus

        Who knows if I will ever find out!
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 plsmoove Last edit in 2014-10-28 02:48:47

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 Author| Post time 2014-10-28 04:18:04 | Show all posts

The precious and single recharge bonus

        I especially love the forum moderator with the name Jokeisonyou it pretty much tells you what to expect from the get go.
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 plsmoove Last edit in 2014-10-28 04:18:04

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helen huxford
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Post time 2015-7-31 01:39:59 | Show all posts

The precious and single recharge bonus

        This happens more often than not. I did not receive my 2k bonus for the precious. I emailed support. ;They said I had to have a required tidal points to get it. Umm, I do Tidal TWICE a day. I WAS WAY BEYOND THAT! I still have not heard back on my 2k diamond bonus. THAT WAS IN MAY!!!!!
        WE HAVE THIS POST GOING BTW GUYS. We need to start complaining somewhere. They do an occasional compensation. But when it\'s a case to case basis. Clear your cache, changed browsers or We will let our dev team know. Or ...like this one. NO FURTHER RESPONSE!;
        They are receiving money but when theirs an issue for a case to case basis and compensation..NOTHING!;

        SICK OF THIS! We are paying money but not receiving support. Oh that\'s the other response. Thank you for your support. Support my ass. YEAH WE ARE SUPPORTING YOUR SALARIES..FIX THE FKN ISSUES!

        http://community.gtarcade.com/post/30902/ complain here.

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 helen huxford Last edit in 2015-7-31 01:39:59

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