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Christmas candy cane dash 1- Hot events

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lord jock
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Post time 2014-12-26 09:15:36 | Show all posts |Read mode
Christmas candy cane dash 1- Hot events Reply:11| View:607
        I recharged 3999 diamonds so I could buy 2 lots of 10 golden canes for 1200 each. Now I bought one and it doesnt allow me to buy the other two that I am allowed to purchase.
        Or am I reading it wrong where it must be recharge 3999 AGAIN and then I get to buy more for 1200.

        The way it is written indicates that I should be able to buy it 3 times.;
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 lord jock Last edit in 2014-12-26 09:15:36

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socrates
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Post time 2014-12-26 09:29:29 | Show all posts

Christmas candy cane dash 1- Hot events

I\'m not exactly sure as to which one you are speaking of. Can you please supply a screen shot of this. I will also require your IGN and server number if we have to look into it for you.
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 socrates Last edit in 2014-12-26 09:29:29

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 Author| Post time 2014-12-26 09:50:53 | Show all posts

Christmas candy cane dash 1- Hot events

        IGN Lord Jock
        Server Paimon(490)-hkt
       
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 lord jock Last edit in 2014-12-26 09:50:53

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 Author| Post time 2014-12-26 10:27:53 | Show all posts

Christmas candy cane dash 1- Hot events

        To clarify I recharged 3999 diamonds
        I bought once already
        I cannot buy again
        I have ONLY recharged 3999 diamonds today nothing else.
        Please tell me if its your problem or mine.
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 lord jock Last edit in 2014-12-26 10:27:53

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 Author| Post time 2014-12-26 22:55:19 | Show all posts

Christmas candy cane dash 1- Hot events

        So your answer is change the description after I purchase it. I do believe that is false advertising and is frowned open in EVERY country in the world and I do believe Paypal don\'t like these things either. What are you going to do for compensation?

       
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 lord jock Last edit in 2014-12-26 22:55:19

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ei
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Post time 2014-12-27 03:12:28 | Show all posts

Christmas candy cane dash 1- Hot events

        Whatever compensation they are able to give. Won\'t happen till monday. And even then I think they will say oops too bad. Since you didn\'t spend that to buy it, we wont give you comp. Esp the event ends in less than 12 hours.

        Anyway. Incompetence of the devs as always. This is making me really frustrated as well. Dunno if this is isolated case or everyone before they switched the event...

        Either way they failed to reset the event making all the people experiencing the bugs experience an even bigger one. Instead of greying out. the tab is gone XD
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 ei Last edit in 2014-12-27 03:12:28

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feather_of_sun
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Post time 2014-12-27 03:58:59 | Show all posts

Christmas candy cane dash 1- Hot events

        Dear players,

        Devs are aware of this issue. Only those that recharged and claimed the reward before the event will be experiencing this bug.

        Event organizer has agreed to compensate by directly taking diamonds out of your account and give you the draws (or the item that you desire and is hoping to get from this draw chance).

        Also the spending bonus that comes with spending this amount of diamond will be compensated for you.

        The compensation will be most likely sent after event so please follow these instructions precisely. If there is anything more we need, we will ask you here in this thread.

        So here is what I need from you, peter and ei.
        In game name and server number
        Screenshot of the old Candy Cane Dash I hot event that you have claimed and is missing the claim.
        Screenshot of the new Candy Cane Dash I hot event that you cannot claim.
        Screenshot of the spending bonus and clearly states with the diamonds spent on the claim, which tier will you reach (preferably with a list of the missing spending bonus items clearly typed)

        Your target items in the Christmas party shop that you hope to purchase with the addition of these golden candy cane draws that you are missing.

        Finally. Clearly state how many times of the Candy Cane Dash I event you are willing to pay for. We will directly take the diamonds away and give you the target items (most likely after event).

        P.S. Take screenshot of everything that you think might be important...like the christmas shop itself so you remember what items are available in it.


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 feather_of_sun Last edit in 2014-12-27 03:58:59

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 Author| Post time 2014-12-27 06:20:28 | Show all posts

Christmas candy cane dash 1- Hot events


        Firstly let me thank you for the response. I posted this with 1.5 hrs to go until reset. Your response has come approx 6 hrs after that. I know you do not sit on your keyboard waiting to fix my problems but I am saying I cannot take a screenshot of xmas events after they have gone
        I cannot tell you what I wanted exactly. What I wanted to do was play a game of chance and play the game as a result of those results. Maybe I would have received some superior treasure pieces? Maybe I would have gotten some lollipops or super lollipops? Maybe I would have received seraph stones, blessed stones.

        If I got treasure pieces maybe I could have gotten superior middle pieces which would have allowed me to get more treasure points and prizes from that?
        Maybe I would have had a higher score in snow queen reward and may have motivated me to spend more to get the 10k bonus I was close too.
        I do thank you for the attempt at compensation, and a true willingness to sort out this issue so that I feel like it I have not been tricked/deceived/ripped off
        What about all those that didnt get screen shots, whos english is poor, and dont understand what happened?
        May I suggest a group compensation for all. Something simple like maybe 2 gold keys at next event for the false advertising? I don\'t believe I can clearly say what I want as there was so many options that I may have had.
        Please try and not let these things happen. You do have a excellent game and these small things take away from my experience.;
        So basically for compensation for me, I cannot ask for anything except that you test events before allowing them to all. I cannot say what I was going to try and get. I do thank you for your fast response and your attempt at making things right.
        Peter.

        IGN Lord Jock
        Server Paimon(490)-HKT
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 lord jock Last edit in 2014-12-27 06:20:28

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Post time 2014-12-27 06:30:10 | Show all posts

Christmas candy cane dash 1- Hot events

Reply 6# feather_of_sun
Check PM. Easier than doing it on this forum to explain what I want.
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 ei Last edit in 2014-12-27 06:30:10

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Post time 2014-12-27 06:44:10 | Show all posts

Christmas candy cane dash 1- Hot events

Reply 8# ei
Ok. Thanks
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 feather_of_sun Last edit in 2014-12-27 06:44:10

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