Racharge Issue AGAIN

sxynyitaliana27@yahoo.com · Post time 2015-7-6 11:51:59

Recharged again for the precious at 9:55 pm and it is 10 till midnight when Rollover starts and the precious will be gone. The payment has posted to my bank and I have the email sent to me from payment wall. I recharged 9.99 so the is 1000 diamonds and since its the precious I get an extra 1000 so if its not given before Rollover I am expecting this to be handled please. I appreciated it being handled last time and would appreciate it being handled this time.
Alessa
Bluewitch s12
gtarcade

PAYMENT INFORMATION
NAME: AMANDA OLSEN
REFERENCE NUMBER: W64331110
APPLICATION: YOUZU GAMES HONGKONG LIMITED
ORDER DATE: JUL 5, 2015 9:55 PM (GMT-5)
PAYMENT METHOD: CREDIT CARD

PRODUCT	PRICE
RECHARGE $9.99	US $9.99

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prince of all · Post time 2015-7-6 12:04:52

Hello! i have reported your issue.

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sxynyitaliana27@yahoo.com · Post time 2015-7-6 12:05:47

Reply 1# prince of all
Thank you. Does anyone know why this is happening so much?

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sxynyitaliana27@yahoo.com · Post time 2015-7-6 14:23:23

Will I also get from the precious since it was going on and I did recharge while it was in the hot events and because of the issue I was not able to collect it.

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forrest.halliburton · Post time 2015-7-6 21:18:19

did you do tidal pool? a lot of players forget that part,;
sometimes have to refresh to get things to update
payment wall can be slow working with GT. can take a while, suggest not recharging within 2 hours before reset using that method.

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dasilva031806@gmail.com · Post time 2015-7-6 23:38:56

Reply 1# prince of all
Same thing again to me prince..i got the 10k in the mail but not the precious 10k can u please report this for me?

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prince of all · Post time 2015-7-6 23:50:43

Hello again; your diamonds has been sent to you. please check in-game mail

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dasilva031806@gmail.com · Post time 2015-7-7 00:34:24

Reply 6# prince of all
that last post whre u said tey were sent in game was that to me prince? i did get those..i didnt get the preciouis 10k cause i had to wait till today to get u guys to mail me em which means even if ud mailed em yetserday id not gotten precious..u guys have tomanually mail me it in my situation.. if it wasnt meant for me my apologies... but i only recharge on precious... my screenshots show that if u didnt have to mail me 10k manually then ur right mising precious would be on me..but its not..cuase i had to post for hours with pictures n then u guys mailed me my 100$ worth but not the 100$ worth from precious...previously u did..so i assume itd be easier this time but a dude deserves comp after being ran through the ringer..n im struggling just to get the rest of the dias thats owed to me

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