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Recharge problem

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redrisen
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Post time 2015-7-31 22:56:25 | Show all posts |Read mode
Recharge problem Reply:27| View:732
        I submitted 2 tickets regarding this issue.

        I recharged 2000 diamonds 2 times due to the requirements for The Precious. I received the diamonds for the first recharge but not the second. I also did not receive credit for the hot events for the 2nd recharge.

        I need this resolved today since the hot events will be expiring.

        Redrisen
        Natalie (1015)
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 redrisen Last edit in 2015-7-31 22:56:25

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forrest.hallib...
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Post time 2015-7-31 23:34:38 | Show all posts

Recharge problem

make sure it went thru, many times it gets kicked back for whatever reason. they will also probably need the trans ID to track, hope this helps
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 forrest.hallib... Last edit in 2015-7-31 23:34:38

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redrisen
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 Author| Post time 2015-8-1 00:32:13 | Show all posts

Recharge problem

Reply 1# forrest.halliburton
It went through. I got the email from payment wall. i paid with a subway gift card and it has no balance now. they got the money.
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 redrisen Last edit in 2015-8-1 00:32:13

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redrisen
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 Author| Post time 2015-8-1 05:20:43 | Show all posts

Recharge problem

        Still no news. Even though GTarcade wont take me seriously, I have to say this anyway

        If this isn\'t resolved with full credit than I am done with this game.
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 redrisen Last edit in 2015-8-1 05:20:43

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justin_lemaste...
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Post time 2015-8-1 05:26:43 | Show all posts

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Reply 3# redrisen
same thing has happened to me on server leto 988 name jman061189. I recharged 2 time as for the requirement on the precious event and got the 1st times diamonds but not the 2nd.


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 justin_lemaste... Last edit in 2015-8-1 05:26:43

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 Author| Post time 2015-8-1 07:58:39 | Show all posts

Recharge problem

HELLO? Does anyone from GTarcade even read these forums?
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 redrisen Last edit in 2015-8-1 07:58:39

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r4wa
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Post time 2015-8-1 09:04:48 | Show all posts

Recharge problem

screen shots help resolve issues like this faster
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 r4wa Last edit in 2015-8-1 09:04:48

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 Author| Post time 2015-8-1 11:51:31 | Show all posts

Recharge problem

Reply 6# r4wa@yahoo.com
screenshots are in the tickets I submitted. What would help is if someone from support actually responded.
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 redrisen Last edit in 2015-8-1 11:51:31

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xraymond94
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Post time 2015-8-1 15:17:35 | Show all posts

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bump
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 xraymond94 Last edit in 2015-8-1 15:17:35

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Post time 2015-8-1 16:41:52 | Show all posts

Recharge problem

Dear Player, since only SMs can only check support tickets and FM\'s cannot please provide the screen shots also here, along with your transaction ID so we can track up your payment. Please when you provide these informations PM me with link of this thread so I can make report.
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 moonlighty Last edit in 2015-8-1 16:41:52

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