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ERROR 1021 Sky Soul

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nickname_37488721
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Post time 2017-9-7 05:49:15 | Show all posts |Read mode
ERROR 1021 Sky Soul Reply:1| View:219
Edited by guest37488721 at 2017-9-7 05:53

With the receipt of the 50 level, everyone was given Sky Soul, but I do not, I already have 67 lvl, and I can not develop them, because the promotion does not work, my server is EU-1021, VIP 8, name: Vale,
Please help !!!

On the screenshot of these 3 I got already dismantled emblems and buy Sky Soul!

Solve please the question as soon as possible, I'll be more interested in the game!


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 nickname_37488721 Last edit in 2017-9-7 05:49:15

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heyburrito
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Post time 2017-9-7 13:01:00 | Show all posts
Dear  Vale,

        I apologize for any mistake that may have been made in regards to the skywing promotion, the materials we supposed to be delivered via in game mail. My only explanation would be perhaps because your character is only level 67 did you create this character after the promotional mail was sent out? If this is not the case and you feel there was a mistake you will need to submit a ticket via in game support located in the setting menu.

Best Regards, HeyBurrito
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 heyburrito Last edit in 2017-9-7 13:01:00

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