Recharge Success Notice....but no diamonds.

lrdtauntn@aol.com · Post time 2017-9-9 05:21:26

Invoice ID: UUZUUSD 150490497515054 Date: Sep 8, 2017 Time: 14:10:23 PDT Amount 39.99
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I followed this up with another recharge for 19.99 and it went right through ok. Any idea why I have notice of recharge success on the 39.99 transaction but not have the diamonds?

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rhiannon3 · Post time 2017-9-9 07:27:08

I recharged & have not yet gotten any diamonds either. Order number is: 150491235416712 for $9.99. Please check into this for me. Thank you.
Rhiannon
dark forest S28
GTA

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meadowsweetfm · Post time 2017-9-9 10:05:06

Can anyone get me screen shots of the transactions showing in history?

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rhiannon3 · Post time 2017-9-9 10:33:27

Hopefully I did the screen shot right

Rhiannon
S28

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meadowsweetfm · Post time 2017-9-9 11:08:19

Perfect. And about how long have you been waiting?

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lrdtauntn@aol.com · Post time 2017-9-9 11:30:15

Attached is my screen shot with the order that did not give me diamonds is highlighted.

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meadowsweetfm · Post time 2017-9-9 11:45:49

Thanks both. Will make sure to get reports in for each of you!

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meadowsweetfm · Post time 2017-9-9 13:02:27

Edited by meadowsweetfm at 2017-9-8 23:06

Hey lrd, It looks like maybe you recharged to the wrong server, could you confirm? Rhionnan, could you check yours as well? looks like maybe same issue.

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lrdtauntn@aol.com · Post time 2017-9-9 13:34:21

You are correct! The charge went to S16 instead of Atalanta S15. Usually when I miss selecting S15, it gives me a message 'You don't have a character on that server'. I didn't get that message this time. And I don't have a character on any server except S15. Please have them move those diamonds to S15. I wish there were a way I could move them but I don't think there is.

Thank you for solving the mystery.

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rubeolefm · Post time 2017-9-9 16:42:12

Hi Ird, nope, players cannot move diamonds from one server to another, and (unfortunately!) mods cannot do that either, so we will have to wait for monday, that devs kick in.

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Recharge Success Notice....but no diamonds.

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