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Recharge Success Notice....but no diamonds.

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lrdtauntn
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Post time 2017-9-9 05:21:26 | Show all posts |Read mode
Recharge Success Notice....but no diamonds. Reply:13| View:1048
Invoice ID: UUZUUSD 150490497515054 Date: Sep 8, 2017 Time: 14:10:23 PDT Amount 39.99
===================
I followed this up with another recharge for 19.99 and it went right through ok.  Any idea why I have notice of recharge success on the 39.99 transaction but not have the diamonds?
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 lrdtauntn Last edit in 2017-9-9 05:21:26

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rhiannon3
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Post time 2017-9-9 07:27:08 | Show all posts
I recharged & have not yet gotten any diamonds either.  Order number is:  150491235416712  for $9.99.  Please check into this for me.  Thank you.  
Rhiannon
dark forest S28
GTA
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  • I'm hoping that no one has seen this so far & that it is not being ignored.  I still haven't received my 10k diamonds yet
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    2017-9-9 09:27  Reply

 rhiannon3 Last edit in 2017-9-9 07:27:08

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meadowsweetfm
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Post time 2017-9-9 10:05:06 | Show all posts
Can anyone get me screen shots of the transactions showing in history?
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 meadowsweetfm Last edit in 2017-9-9 10:05:06

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rhiannon3
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Post time 2017-9-9 10:33:27 | Show all posts
Hopefully I did the screen shot right


Rhiannon
S28
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 rhiannon3 Last edit in 2017-9-9 10:33:27

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meadowsweetfm
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Post time 2017-9-9 11:08:19 | Show all posts
Perfect. And about how long have you been waiting?
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  • I put the time in the wrong spot, so doing it again here.  About 3-4 hours as of 23:30 server time
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    2017-9-9 11:25  Reply

 meadowsweetfm Last edit in 2017-9-9 11:08:19

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lrdtauntn
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 Author| Post time 2017-9-9 11:30:15 | Show all posts
Attached is my screen shot with the order that did not give me diamonds is highlighted.



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 lrdtauntn Last edit in 2017-9-9 11:30:15

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meadowsweetfm
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Post time 2017-9-9 11:45:49 | Show all posts
Thanks both. Will make sure to get reports in for each of you!
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 meadowsweetfm Last edit in 2017-9-9 11:45:49

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meadowsweetfm
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Post time 2017-9-9 13:02:27 | Show all posts
Edited by meadowsweetfm at 2017-9-8 23:06

Hey lrd, It looks like maybe you recharged to the wrong server, could you confirm? Rhionnan, could you check yours as well? looks like maybe same issue.
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  • You are correct!  The charge went to S16 instead of Atalanta S15.  Usually when I miss selecting S15, it gives me a message 'You don't have a character on that server'.   I didn't get that message this time.  And I  don't have a character on any server except S15.  Please have them move those diamonds to S15.  I wish there were a way I could move them but I don't think there is.

    Thank you for solving the mystery.
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    2017-9-9 13:15  Reply

 meadowsweetfm Last edit in 2017-9-9 13:02:27

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lrdtauntn
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 Author| Post time 2017-9-9 13:34:21 | Show all posts
You are correct!  The charge went to S16 instead of Atalanta S15.  Usually when I miss selecting S15, it gives me a message 'You don't have a character on that server'.   I didn't get that message this time.  And I  don't have a character on any server except S15.  Please have them move those diamonds to S15.  I wish there were a way I could move them but I don't think there is.

Thank you for solving the mystery.
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 lrdtauntn Last edit in 2017-9-9 13:34:21

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rubeolefm
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Post time 2017-9-9 16:42:12 | Show all posts
Hi Ird, nope, players cannot move diamonds from one server to another, and (unfortunately!) mods cannot do that either, so we will have to wait for monday, that devs kick in.
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  • I've tried this twice, but after they appear in the thread, they disappear later, so going again:

    Mine went to S29, rather than S28, but I have no account on S29 & it didn't notify me that I had no account on that server, just like what happened with Ird.  Hope this stays this time.  Thanks.  Rhiannon
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    2017-9-10 08:49  Reply

 rubeolefm Last edit in 2017-9-9 16:42:12

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