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Problem recharge diamant help

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gwada boost ti...
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Post time 2017-9-11 08:26:01 | Show all posts |Read mode
Problem recharge diamant help Reply:16| View:886
[size=40.3942px] Bonjour , j'ai eu un reçu pour recharger au diamantNuméro de commande: GPA.3377-6325-4748-16563Date de la commande: 11 sept. 2017 01: 24: 21Montant: 20 €
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 gwada boost ti... Last edit in 2017-9-11 08:26:01

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gwada boost ti...
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 Author| Post time 2017-9-13 23:17:55 | Show all posts
It is not normal, they tell me that they send me the diamonds the same day, I made a recharge of 20 € on September 11 they returned the diamonds on September 12, they say they sent me the diamonds the same day it's not true, I still made a recharge of 10 € on September 12th is September 13th, I did not receive anything, I have always respected the rules, I get scammed, it's not normal, it's been more than 1 years that I play I never had a problem, now we try to snapping
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 gwada boost ti... Last edit in 2017-9-13 23:17:55

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 Author| Post time 2017-9-11 10:34:50 | Show all posts
Hello, I did not receive the diamonds, I made a refill of 20 €, I need it because you must reload 2500 diamond to have the fragments angel
Numéro de commande: GPA.3377-6325-4748-16563
Date de la commande: 11 sept. 2017 01: 24: 21
Montant: 20 €
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 gwada boost ti... Last edit in 2017-9-11 10:34:50

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heyburrito
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Post time 2017-9-11 11:25:57 | Show all posts
Dear Player,

        I apologize for the inconvenience, you will need to submit a ticket via in game settings providing your character ID, server ID, and a screenshot of  your receipt.

Best Regards, HeyBurrito
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  • Hello, I sent a ticket to report my problem with the screenshots, my ID, the name of my sewer, I have done everything, until now my problem is still not solved, I have lost 80 fragment and full of recharge odjet, I do how to recover what I lost?
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    2017-9-12 20:07  Reply

 heyburrito Last edit in 2017-9-11 11:25:57

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gwada boost ti...
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 Author| Post time 2017-9-13 00:57:27 | Show all posts
hello, who can solve my diamond recharge problem? the assistance does nothing and the support can do nothing. will you tolerate when a player does this scam?
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 gwada boost ti... Last edit in 2017-9-13 00:57:27

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Post time 2017-9-13 01:12:23 | Show all posts
Hello Gwada,

I apologize for the issue you are experiencing. Can you please let me know if support have responded to your ticket? If they have can you let me know what they said? Have you receive the diamonds you recharged?

Best Regards,
Vita
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 vita96 Last edit in 2017-9-13 01:12:23

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 Author| Post time 2017-9-13 01:48:32 | Show all posts
Hello, yes the support answered me yesterday and I am told that they are sorry and that they will fix the problem, today I have no news and I have not received the diamonds I sent the screenshots) I did not have my reward reward and I lost 20 €
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 gwada boost ti... Last edit in 2017-9-13 01:48:32

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 Author| Post time 2017-9-13 02:03:13 | Show all posts
hello, as if by magic I just received the 2000 diamond but I reload to have the 80 angel fragments and my reload had to reach the third reward (3000 diamond) I made how now, on arrival I'm loser
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 gwada boost ti... Last edit in 2017-9-13 02:03:13

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 Author| Post time 2017-9-13 02:55:43 | Show all posts
Thanks for your help, the problem solved, sorry to have disturbed you, thank you very much
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 gwada boost ti... Last edit in 2017-9-13 02:55:43

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 Author| Post time 2017-9-13 04:10:14 | Show all posts
ANGLAIS
Again, 10 € lost, I have not had a diamond but I get a message saying thank you for reloading do something because it's not possible, I have the screenshots, I have not received the diamonds and today there is double refill, I still sent a ticket, I just want to retrieve my diamonds and the 80 fragments of angel wings that I lost, helped me I know more what to do
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 gwada boost ti... Last edit in 2017-9-13 04:10:14

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Post time 2017-9-13 14:09:55 | Show all posts
Dear Player,

         I apologize for the misunderstanding however if you could please confirm if you still have an issue as your 2nd to last comment states your problem is solved and your last comment is implying something different? If you do have another issue please follow all the same steps as you did for your first issue.

Best Regards, HeyBurrito
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 heyburrito Last edit in 2017-9-13 14:09:55

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