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Ongoing recharge issue!

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nickname_19706531
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Post time 2017-9-11 12:30:32 | Show all posts |Read mode
Ongoing recharge issue! Reply:1| View:239
Name: shogun 71133116
Server: EST-1355

This issue has been non stop. everytime I try and make a purchase I get a error message saying Unable to complete purchase. I have contacted Google play and they assured me that my account is fine. Why is so hard to give you guys money?

To fix this, is there any way to recover my character account using my binded email, and then use that "new" (binded) email to log on to my char from now on? That way I can set up an entirely NEW google play payment account and hopefully that will clea up this issue.. Or if there is another way to solve this I am open to suggestions, because I have called google 28x now and spent a total of 129hrs on this issue with no positive result. Please let me know!

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 nickname_19706531 Last edit in 2017-9-11 12:30:32

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heyburrito
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Post time 2017-9-12 13:37:20 | Show all posts
Dear Shogun,

        I sincerely apologize for the inconvenience. You will need to submit a ticket to support via in game settings menu. Be sure that you provide all the information you have provided here also be sure to attach a screenshot or video of the error so support can better identify the issue.

Best Regards, HeyBurrito
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 heyburrito Last edit in 2017-9-12 13:37:20

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