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Since the Support tickets evidentally do not work.

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dawnja (dawnja...
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Post time 2017-9-12 03:37:09 | Show all posts |Read mode
Since the Support tickets evidentally do not wor Reply:4| View:495
IGN: Dawnja

SERVER: 1376 GoblinAdventurer
GTARCADE


IGNamela
SERVER:1391 Huxley
GTARCADE


Have already spoken to my bank on this and they are investigating.  But I am reporting here so my account doesnt get blocked.

SUSPENSION OF PAYMENT

Payment reversals have been requested from your account transactions.
Please contact us within 48 hours in order to avoid having your account blocked for security reasons.


  • Q.I didn’t initiate any chargebacks. What should I do?
  • A.We suggest you contact your credit card issuing bank or the payment method you use to figure this out and reverse the chargeback. After that, please submit a ticket to us, providing the following info: your GTArcade account, Character name, Server, and the related ransaction ID. We will contact you within 24 hours.


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 dawnja (dawnja... Last edit in 2017-9-12 03:37:09

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IGN: Dawnja
SERVER: Goblin Adventurer 1376
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silver zero
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Post time 2017-9-12 03:50:43 | Show all posts
Edited by silver zero at 2017-9-12 03:54

Hi Dawnja, you are correct, the ticket system is not operational (hasnt been for quite some time). Once you have confirmation that the chargebacks have been reversed, then supply the info here as a screen shot, and we can work on getting any recharge blocks lifted.

And can you just confirm something: which account was the chargeback done for...I see you included 2 accounts Dawnja, and Pamela ()
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 silver zero Last edit in 2017-9-12 03:50:43

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Required Info: IGN, Server, Platform, Screen Shots & *Transaction ID's for Recharges* Comp Conditions
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dawnja (dawnja...
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 Author| Post time 2017-9-12 21:15:21 | Show all posts
What exactly do I need to send to you as proof of this info?

And it is on all of my accounts played

Dawnja
1376 Goblin Adventurer

Pamela
1391 Huxley

Myka
1384 Weeping Jungle

DawnJaPlayz
740 (ua143) Manasseh

DawnJaPlayz
940 (ub53)Helorum
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 dawnja (dawnja... Last edit in 2017-9-12 21:15:21

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IGN: Dawnja
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redsneakers
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Post time 2017-9-12 21:39:18 | Show all posts
Ok thanks, just to clarify, you have that one account with several different characters on different servers, that would be confusing here

Reported this for you
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 redsneakers Last edit in 2017-9-12 21:39:18

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dragonlady
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Post time 2017-9-13 16:33:20 | Show all posts
Hi Dawnja, this isn't an issue from our end but you need to clear it from your bank or else you might not be able to recharge anymore, sorry
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 dragonlady Last edit in 2017-9-13 16:33:20

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