vita96

- Team Lead
- Posts:1288
Joined 2017-6-1 Last Visited 2020-12-29
|
Can't Find Your Character?
Reply:37|
View:8946
Edited by vita96 at 2019-5-15 04:20
Dear Guardians,
If you are having difficulties locating your character, please check the "Character" button at the welcome interface before starting.
The problem that most players encountered was with their character record being invisible. This is a result of a bug where players can no longer see their account information under the 'Character' function. Rest assured, your account and record is safe! Just login with the same account and go into your previous server to locate it! Sorry for the inconvenience caused. If you still cannot locate your character, please go through the following Q&A carefully.
Q1. Were you playing on a Guest Account?
Yes---> Please go to Q4
No, I was registered with a GTArcade/Facebook/Twitter/Google account--> Please go to Q2
Q2. Do you remember your server?
Yes---> Please go to Q3
No---> Please submit an In-Game ticket which can be found by going to Settings->Support. Go to the bottom of the post to find the information that you need to provide when submitting a ticket.
Q3. Are you still in this server?
Yes---> You might be using a different account to login, please check if you have multiple accounts and try all of them until you find the right character.
No---> Please click the server name in middle of the login screen to open the server list, then choose the server you are from.
Q4. Have you linked your guest account to a GTArcade/Facebook/Twitter account?
Yes---> Please go to Q3
No---> Please go to Q5
Q5. Have you ever uninstalled the game?
No---> Please choose "Login as Guest" to access the game.
Yes---> Please submit an In-Game ticket which can be found by going to Settings->Support. Go to the bottom of the post to find the information that you need to provide when submitting a ticket.
If after following all the instructions above you are still unable to find your character,
Please submit a ticket with all the following information:
(1) A brief description of your issue (please make sure you state if you are guest account player/if you linked your game progress/Have you delete the game?)
(2) Lost account ID (the numbers) and your In-Game Nickname
(3) Lost account server number
(4) Lost account level
(5) Lost account VIP level
(6) Lost account Diamond amount
(7) Lost account Nobility rank
(8) Lost account Guild name
(9) An email address that has not been registered to any GTArcade games before (If we find your lost account and verify your authenticity, it will be moved to this account)
You can submit a ticket through this link: https://support.gtarcade.com/search/choose-form?gid=182 or use any new character to submit an in-game ticket by going to Settings->Support as shown in the picture below.

Sincerely,
The LOD team
Translate |
This post contains more resources
You have to Login for download or view attachment(s). No Account? Register
x
|