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An incident

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11033681619598...
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Post time 2017-9-13 01:35:24 | Show all posts |Read mode
An incident Reply:2| View:410
Hello to all specially to the staffs of lod. I just want to share my problem and hope u can resolve.

I was about to claim my free chest on wrath chest and then i was about to click the free chest my phone just fell down and to my shock it opened 10 chest worth 6500 diamonds for no intent. I dont want to spend my diamonds in that way. And i am here on forum to report this incident and asking for a rollback on my account or give back my 6500 dias This is the first time it happened to me. Im so down right now. I just wasted my 6500 for nothing. I hope i ask for a consideration. Thankyou and have a nice day lod!

IGN: Japs
Server: HKT-791
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 11033681619598... Last edit in 2017-9-13 01:35:24

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heyburrito
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Post time 2017-9-13 13:53:30 | Show all posts
Dear Player,

        I am sorry to hear of your misfortune, unfortunately LoD is not responsible for accidental purchases in game. I understand the frustration as many have made similar mistakes, myself included due to my Child grabbing my phone and making an accidental purchase. This specific problem regarding the wrathwing chest has already be suggested to the dev team to add a confirmation button. All we can do now is be extra careful and wait to see if it gets implemented.

Best Regards, HeyBurrito
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 heyburrito Last edit in 2017-9-13 13:53:30

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kitty the scar...
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Post time 2017-9-13 23:49:14 | Show all posts
Did u atleast get anything good?
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 kitty the scar... Last edit in 2017-9-13 23:49:14

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