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why reachage not worked

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astrit kurtesh...
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Post time 2017-9-13 16:00:43 | Show all posts |Read mode
why reachage not worked Reply:1| View:408
hi   todey i reachaged 80 topaz but not complete  my reachage i not have topaz in game ??? why  i need to wait

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 astrit kurtesh... Last edit in 2017-9-13 16:00:43

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michael-jm
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Post time 2017-9-13 22:24:58 | Show all posts

Hi,

If your payment has not gone through then follow up with your bank or credit card. Usually the message will be “Order Submitted” for payments that have not gone through.
For successful payment it will be “Recharge successful”.

If your payment has gone through and you did not receive your Topaz or rewards, please raise a ticket at the recharge support center link https://support.gtarcade.com/faq/index/cid/380/sid/400/gid/160
Keep track of your ticket number for reference. It can be found in the Address bar. Here is a screenshot for ticket number
http://prnt.sc/f1wxwf

Please use Google chrome browser to submit support ticket.

Moderators , no longer forward recharge issues in the Forums support.

If you have a problem with submitting a ticket let us know your in-game name, server name, and order number to forward to dev team.

michael-jm
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 michael-jm Last edit in 2017-9-13 22:24:58

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