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some have stuff back other not, nice equality

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frenchdude2000
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Post time 2017-9-14 17:23:47 | Show all posts |Read mode
some have stuff back other not, nice equality Reply:5| View:429
losing valkyrie making a wrong move

hi, yesterday or friday(dont really remember) i took Isolde from magnat event and i recycled by error valkyrie, i dont even noticed it was valkyrie as i was recycling for soul pamela and rei, is there a way to have it back Regards and thanks in advance

Server repliedsent 2017-09-10 20:32
Your request has been received, and is being reviewed by our support staff. We will aim to answer you within 2 business days. If you want to add supplementary information to your request, please reply within this ticket.

  • sent 2017-09-14 02:46
    sorry but i wish to know if this case will be solved soon and if i will have my valkyrie back in my bag Regards
  • 客服0532 sent 2017-09-14 15:57
    Dear player, thanks for contacting us, I wish I could do something about it but regretfully your request will not be accepted for some fairness factor. Appreciates for understanding.
  • are u taking me for an idiot, i know already some had their stuff back, so as the measure depends how many topaz u put in game. u even close the ticket so i cant answer, Appreciates for understanding come to my door i will show u where i appreciate ur understanding
  • not happy by my answer in front of everyone then ban me, i do hope no one will recharge for a month so u will appreciate customer in other way
  • if u think i m going to put again 8k topaze to have it u're wrong i rather stop playing
  • close my account dont wanna feed guys like u,





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 frenchdude2000 Last edit in 2017-9-14 17:23:47

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ulothar
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Post time 2017-9-14 17:44:43 | Show all posts
Hello there,

First of all , I do not understand what's the point of making a support thread after you received reply from the support department by opening a ticket. Now about your ticket comment that people have got stuff back and that it depends (measure) of how many topaz you put in game. I ensure you this is absolutely not true, I got a couple of friends who took stuff because they should get them even if they are V0 and others who are V11 and didn't receive stuff.

Now, to get to the point. Since, as you admit, have been recycling (instead of rebirth) Valkyrie, the system gives you the approriate materials for it (souls), which means it has been your mistake. Had nothing to do with a bug or anything else. You should know already that when you make a mistake and you ask from us to change it, it doesn't mean that this will happen and the reason is simple : If that would be the case then every day lots and lots of people will not bother paying attention to what they are doing and then open tickets asking for change events (recycle instead of rebirth on items, champions, pets etc). I know in fact that many people who have recycling stuff by their mistake did not actually got their stuff back, so yeah it's all about being fair to everyone.

I hope this helped

Ulothar Junior Moderator
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 ulothar Last edit in 2017-9-14 17:44:43

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frenchdude2000
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 Author| Post time 2017-9-14 19:00:35 | Show all posts
then explain why the 1st august someone get his lulu back doin the same wrong move than me, that's prolly fair to everyone that guy got his lulu back , now tell me how u call this ?

now the server is 354, so ur answer really make me laugh and just show up i am right !!
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 frenchdude2000 Last edit in 2017-9-14 19:00:35

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ulothar
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Post time 2017-9-14 19:30:43 | Show all posts
Hello again,

My role as a moderator is to reply to the players posts that need support on bugs, game related issues that they do not understand etc, my role is not to investigate accounts, this is why I do not understand why you post this here.

The devs are the ones who investigate accounts and decide what action should be taken and I ensure you this has nothing to do with your Vip  level.

Thank you
Ulothar Junior Moderator
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 ulothar Last edit in 2017-9-14 19:30:43

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frenchdude2000
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 Author| Post time 2017-9-14 23:03:05 | Show all posts
i dont care ur role i just tell gtarcade do only what they want, giving back to one and refusing to others
now defending them,

you dont like what i tell then dont reply because u just look that you agree gtarcade politics
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 frenchdude2000 Last edit in 2017-9-14 23:03:05

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mister-droopy
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Post time 2017-9-15 00:09:51 | Show all posts
hello,
can you please have a look at this player:
IGN: wWOWw
server: S1477-"don't know"-GMT

is it normal to have a single main heroe army? it is well knowed it is a cheat and that such player broke every pvp event in this game because are quiet invicible!! thanks to answer me in pm if i'm right to ask for the ban of those players or if i'm wrong telling it is cheating to have a single main heroe army (+pet and soul arm).
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 mister-droopy Last edit in 2017-9-15 00:09:51

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