disappearance of moira

terapiacl@hotmail.com · Post time 2017-9-15 08:45:46

today like 97fragments of moira and they disappeared, I went to elite dungeons and I left 1 fragment, there I realized that I did not have any. I have recharged with real money, I hope they solve the problem please otherwise, give me back the money please
Also today no I increased my moira, so I think they should do something
s1439 GMT oceanus CheGuevara
thanks

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ulothar · Post time 2017-9-15 13:38:22

Hello CheGuevara

Can you please check at the Hero tab if you completed the Moira shards and you synched it ? Some times we forget that we synched a hero and we are looking for the shards.

Thank you
Ulothar Junior Moderator

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terapiacl@hotmail.com · Post time 2017-9-15 15:37:49

I checked it and disappeared, I have only one that I took last night in dungeons

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ulothar · Post time 2017-9-16 00:21:24

Hello again

I will report this to the devs and once I have their answer will come back.

Thank you
Ulothar Junior Moderator

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terapiacl@hotmail.com · Post time 2017-9-16 05:20:56

I think I will not play again, it is very unlikely that they will delay so much, and i am a vip player

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ulothar · Post time 2017-9-20 16:50:13

Hello again

I just received the reply from the devs, you have combined the shards into one Moira.

Yes actually it takes some times to get the replies since the devs are not working during the weekends (not in their office) and there are many players who report stuff to be tested, evaluate, suggestions etc. So please be patient when you report something because it might take some time to get the reply. My job is to give you this reply the moment I see it. Being a vip doesn't change anything, vip players do not get special treatment in support.

Thank you
Ulothar Junior Moderator

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terapiacl@hotmail.com · Post time 2017-9-20 21:08:25

but I just entered the game and I still have a piece of moira and I was not given a full moira pj

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terapiacl@hotmail.com · Post time 2017-9-21 15:52:49

heeeeeeelllppp !!!!!!!!!!!!!!!!!!!

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terapiacl@hotmail.com · Post time 2017-9-23 06:40:29

Edited by terapiacl@hotmail.com at 2017-9-23 08:44

sorry, I use a translator maybe I do not understand well, I understood that I had already solved the problem and I still do not have the 97 fragments of moira.
the times that recharged was to be more powerful faster, with everything that recharged did not help me, I think they should somehow give me something to repair my lost time

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