Bugged account

ognjen kisic

Hello all ,

I had issues since about few hours ago i bought the Metamorph for 5K diamonds but in any part of the game i was not able to see the spider that i picked but i did get a lot of BR that i didnt not have ,second issue is i was not able to go into Exp dungeon even if it said i had 2 attempts it started autosearch got 2 generic players and that it would not enter same happens with City defence . I made a ticket with my phone since here on PC it does not allow me for some reason and i cant see already opened tickets.So over my phone i got reply like reset your internet connection relog into the game blah blah blah usual generic stuff so now i have done that i also reinstalled the game and now i can get back into the game i log in and i select the server EU -1050 and its stuck on 61% loading (without data usage) screen. This is really frustrating since I didnt have any issues before this please help .

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vita96

Hello Ognjen,

Sorry for the delay as we, moderators, cannot always be here all the time. We have our real life to catch up to as well. Anyway, regarding your issue, please ensure that you have a stable internet connection. You might have to switch between mobile data and your wi-fi connection.

The metamorph can be found in the metamorph button at the bottom of the screen as shwon in the following screenshot.


If you are sure that you have a stable internet connection, yet still unable to enter the game, please let me know the following information:

- Character ID number
- Server ID
- Country
- Device model
- Operating System version
- Internet Connection (Wi-fi or mobile data)
- Screenshot of the loading screen that prevents you from entering the game


Best Regards,
Vita

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vita96

Dear Ognjen,

It is okay if you do not know your character ID. However, in order to identify the problem that you are facing I would need you to let me know all the other information I had requested before.

Please let me know the following information so we can help you out as soon as possible.
- Country
- Device model
- Operating System version
- Internet Connection (Wi-fi or mobile data)
- Screenshot of the loading screen that prevents you from entering the game

Best Regards,
Vita

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ognjen kisic

My character name is Gdark and server is EU - 1050 but i cant log in and see my character ID i guess

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ognjen kisic

Can I plz get a reply on this ???

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