Florida Hurricane Outages

abxm3avuday48qtb@facebook.com · Post time 2017-9-16 04:20:51

Edited by abxm3avuday48qtb@facebook.com at 2017-9-16 04:29

Is there any way we can recover the items we couldnt collect from tycoon due to the loss of power in Florida for the last 5 days. I should have collected the first place items in my server( Dice 1257, character Recon11), such as Gaia and other items but i dont see them in my inventory.There are other things we lost such as daily checkins, but these are the important ones that are hard to obtain. I talked to LadyLego on Asgard and she referred me to you. Thank you for your help.

Facebook On server UA270 or Dice1257
as Recon11

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silver zero · Post time 2017-9-25 02:39:38

Edited by silver zero at 2017-9-25 03:50

Well GTA compensation rules are that players have to provide screen shots in certain instances (like if missing out on items etc), and compensation is usually only dealt out if the issue is on GTA's side like server down issues. Also these issues are not server specific so compensation may not be dealt out.

*Edit: I have mentioned this in my mod chat and spoken with a senior mod about the issue, it seems that screen shots are necessary for cases like this, its not possibile to go by word of mouth alone for the devs to look at the issue I'm afraid. (So maybe ask if any on your server had taken screen shots of the final ranks).

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meadowsweetfm · Post time 2017-9-16 08:06:57

We would need a screen shot that you won showing your points. Once you provide that, we can ASK, but there is no guarantee that GTA will agree.

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gmackie11@gmail.com · Post time 2017-9-16 04:33:13

Recon11 won SS Tycoon on our server by a wide margin but didnt get her rewards due to the hurricane cut her power for 5 days

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abxm3avuday48qtb@facebook.com · Post time 2017-9-25 01:55:13

Are you really serious ?????? that is the problem why we wrote this; how can we give you a screenshot when we had no power ??? LOL !!! Please see if there is something realistic that can be done to fix this. As you can see i have asked someone else on my server to verify that i was in 1st place and won these items

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abxm3avuday48qtb@facebook.com · Post time 2017-9-27 06:46:21

If i were able to take a screenshot, i would have had power and been able to collect my rewards. Who takes screenshots of other peoples wins?? one of my co players on my server vouched that i won handily and im sure devs can see no one claimed those prizes. I have spent a lot in this game and if this is how they treat loyal players im beginning to think they just dont care

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