Transaction delay of over 2 hours leaving credit data hanging in cyber-space

farrier111@yahoo.com

I submitted a payment over 2 hours ago and the transaction page still says transaction submitter, and ask me to keep refreshing the pagr.. I don't appreciate all my credit card info being hung out in cyber-space while you all finisha a transcation in over 2 hours

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michael-jm

Hi,

If your payment has not gone through then follow up with your bank or credit card. Usually the message will be “Order Submitted” for payments that have not gone through.
For successful payment it will be “Recharge successful”.

If your payment has gone through and you did not receive your Topaz or rewards, please raise a ticket at the recharge support center link https://support.gtarcade.com/faq/index/cid/380/sid/400/gid/160
Keep track of your ticket number for reference. It can be found in the Address bar. Here is a screenshot for ticket number
http://prnt.sc/f1wxwf

Please use Google chrome browser to submit support ticket.

Moderators , no longer forward recharge issues in the Forums support.

If you have a problem with submitting a ticket let us know your in-game name, server name, and order number to forward to dev team.

michael-jm

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