Recharge Issue

mkachins · Post time 2017-9-17 07:34:55

I recharged 2 times through SMS and have confirmation from SMS as completed but I only got 1 recharge. IGN-Chalice S408 Facebook platform, I sent a ticket with no response.

Translate

mkachins · Post time 2017-9-17 07:45:47

Translate

meadowsweetfm · Post time 2017-9-17 10:05:12

Tickets system has been down for some time. Would you be able to get me the transaction ID numbers for these transactions? Head into FB settings, then to payments, and you should be able to load them there. Unfortunately, without those numbers, its next to impossible to figure out what happened.

Translate

mkachins · Post time 2017-9-17 10:09:10

Translate

meadowsweetfm · Post time 2017-9-17 10:20:11

ok now, click on each one. Inside of them are the numbers I need to file a report for you

Translate

mkachins · Post time 2017-9-17 10:27:35

That's the issue....FB only shows the one Recharge but my mobile carrier said that the charge went through on their end.

Translate

meadowsweetfm · Post time 2017-9-17 11:12:31

OK let me see if they can find a second transaction. It will be a few days, because of the weekend.

Translate

		Remember me	Forgot password?
Password			立即注册

Recharge Issue

This post contains more resources

This post contains more resources

This post contains more resources