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Urgent:unbelievable crashing!!!

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markyongyl
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Post time 2017-9-17 18:10:09 | Show all posts |Read mode
Urgent:unbelievable crashing!!! Reply:3| View:389
Hi Moderates,
My game has been crashing very very bad till the point I'm unable to proceed. This has been happening for the pass few weeks and is becoming bad to worst so I decided to post it here. Send in support ticket but no responses.

Every time I enter world boss, it crashed. Many occasion when trying to upgrades it crashed. When I click on the icon example sky emblem it crashed. Can't even upgrade. Enter plunder where many players in that plunder it crashed. Half way through event it crashed!! I have been spending Dias to buy extra ettempts and half way through it crashed. Not asking for compensation all I want is to fix the crashing issue or let me know the solution to it.

Tried uninstalled and installed didn't works. Clear cache, cookies etc too didn't works. Hard reset, didn't work as well. Please appreciate if you can look into it asap. Love this game however the crashing it causing my game unable to proceed.  Recently server merged make it worst!

Ign: Deathwish
Server: HKT-771
Country: Singapore
Device: mini ipad
iOS version : 9.3.5Device memory space left: 4.9gb

Email: markyong@gmail.com

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 markyongyl Last edit in 2017-9-17 18:10:09

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heyburrito
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Post time 2017-9-17 22:53:04 | Show all posts
Edited by heyburrito at 2017-9-17 23:12

Dear Deathwish,

          I am sorry for the misfortune with all the crashing. I will submit this as a bug to the developers now thank you for providing all the information needed. If you could please provide me with a date for when you submitted your ticket I will forward it to support as delayed. Also please Provide your character  ID# as we can not submit without this information.


Best Regards, HeyBurrito
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  • Hi heyBurrito,
    I can't remember the date when did I submitted the ticket. I have just resend a new ticket 18 Sep 2017, 17:45pm local Singapore time. My ID is 95342873. Please if you could ask the dev to look into my issue soonest. I appreciate your assistance here. Thanks a lot.

    Mark(Deathwish)
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    2017-9-18 17:50  Reply

 heyburrito Last edit in 2017-9-17 22:53:04

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markyongyl
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 Author| Post time 2017-9-20 09:39:44 | Show all posts
HeyBurrito, please help is crashing to the point when I click any icons it crashed!!! ......
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 markyongyl Last edit in 2017-9-20 09:39:44

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heyburrito
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Post time 2017-9-20 12:26:47 | Show all posts
Hello Deathwish,

          Sorry for the delay on the response I have just started my shift for the night. I will forward your ticket to support now hopefully we can get you some help with the issue as soon as possible. Please keep in mind that floor replies are not moved to the top of our list so in the future use a regular post as we will see it faster. Also Please be aware that I am forwarding your ticket to support and that does not mean you will get a reply instantly please be patient.

Best Regards, HeyBurrito
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  • No worries Heyburrito. I'll just wait for their reply. Thanks again.
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    2017-9-20 17:16  Reply

 heyburrito Last edit in 2017-9-20 12:26:47

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