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Xcloud Merge

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shelley trail
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Post time 2017-9-19 06:04:02 | Show all posts |Read mode
Xcloud Merge Reply:7| View:749
Edited by shelley trail at 2017-9-19 06:11

I have two of my guildies who are on xcloud so they are getting migrated to gtarcade, but are having to start all over again? They both have higher vip levels and now they are 0 plus starting with the starter characters....something is not right here. I hate to have two people who have become good friends to all of us leave because they have to start over...Can anyone please explain to me why??

Saphira
S1372-Niccolo-EST

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 shelley trail Last edit in 2017-9-19 06:04:02

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ulothar
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Post time 2017-9-19 16:19:43 | Show all posts
Hello Saphira

Can you please give me their IGN and their Server (the original ones) so I can inform the devs to check it out ?

Thank you
Ulothar Junior Moderator
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  • S26 Kabuloza  
    S25HAIAIEL
    please let me know what you find out, they are ready to quit   They seemed to compensate them with topaz dia, but from vip7 to vip0 and all starter characters I guess I can understand, hopefully you can find something out
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    2017-9-19 21:36  Reply

 ulothar Last edit in 2017-9-19 16:19:43

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badsector27
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Post time 2017-9-19 16:48:27 | Show all posts
Hiya as far as we know there is no such official merge, can u kindly share the link where such merger was announced?
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  • not a merge, something to do with Xcloud not carrying LOA2 any longer so they got migrated to gtarcade
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    2017-9-19 21:45  Reply
  • this is from HAIAIEL S25

    "We at XCloudGames received a notification about a migration, where we should create a new account on some GTArcade server and request the migration, but in doing so I was unfortunately surprised to have migrated NOTHING from my account, just gave us a "bonus" according to Vip (in my case I received 13k Topaz only, being 3k   beyond what I had already spent, not to mention the Diamonds that had 8k and did not receive anything).
    The characters, the items and etc, nothing has been migrated, NOTHING. I'll have to "start from 0," which I refuse to do.
    I sent 10 prints of my account with the characters (including Pamela Evo  10), Mounts (being the main  13), Pet (Azourus  11), among other things = /.
    I do not want 13k Topaz (which in fact does not reach the feet of what was done in this period I played), but only what was before.
    [url]https://scontent-dft4-3.xx.fbcdn.net/v/t1.0-9/21617557_1366763996783389_5617391982454234040_n.jpg?
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    2017-9-20 05:24  Reply
  • This is the email he sent:

    John Herbert My email:

    "I am reporting my dissatisfaction with the treatment they are giving to the migrated players.
    I received 13k Topaz, no Diamond, none of my Heroes, none of my Equipment and Items, none of my Riding, no Pet, anyway, NOTHING.
    That's a lot of disregard. XCloudgame had the rights to the game on the server that will close, but it is you from GTArcade who has the full right over everything in the game, and should have done the complete migration of the accounts (including everything in it).
    I sent several prints of my account as proof and even then you did not migrate my account, only gave a bonus that will not cover everything I had done in the months I played.
    Thank you very much for nothing."

    They have not answered me yet.
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    2017-9-20 05:29  Reply

 badsector27 Last edit in 2017-9-19 16:48:27

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steve greska_1...
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Post time 2017-9-20 05:41:38 | Show all posts
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 steve greska_1... Last edit in 2017-9-20 05:41:38

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steve greska_1...
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Post time 2017-9-20 06:08:02 | Show all posts
After picture. Kind of shady that you have a publisher deal fall through but don't reimburse players forced to move.
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 steve greska_1... Last edit in 2017-9-20 06:08:02

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astrid rausche...
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Post time 2017-9-21 01:46:41 | Show all posts
@Mods: Any news here please? we don't want to loose our friends!!
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 astrid rausche... Last edit in 2017-9-21 01:46:41

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badsector27
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Post time 2017-9-21 19:57:44 | Show all posts
Well as i said, no such thing was announced by Us. i have checked with dev, and no we do not have full rights to x-cloud servers they are the one who have full right there and it there mess to begin with so they are the one to blame if anyone. Account migration is not possible anyhow, server can be merged but as i said Youzu do not own those server. normally dev do not even migrate topaz etc between account also. but considering x-cloud dev decided to manually move the topaz and VIP for you guys which is what was possible and promised by the devs.

so sorry but what u are asking is not possible nor was promised by the devs.
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 badsector27 Last edit in 2017-9-21 19:57:44

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jpablico29
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Post time 2017-9-22 05:54:52 | Show all posts
hahahah this makes me laugh... nice one bro
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 jpablico29 Last edit in 2017-9-22 05:54:52

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