Cant submit ticket

guest16291635 · Post time 2017-9-20 18:47:45

I cant submit a ticket, the confirmation button shows no reaction. I tested different browsers, all dont work.

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guest16291635 · Post time 2017-9-21 02:52:16

Wow, no answer on a working day. Thats customer service.

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heyburrito · Post time 2017-9-21 11:59:33

Dear Player,

I sincerely apologize for the delay, I am assuming that you are trying to create a ticket here via the website? If this is correct I will bring it to the attention of the developers now. In the meantime and in the future I suggest that you use the in game ticket system as this generally will result in a faster response time and also this method tends to have less problems like the one you are experiencing now.In game support can be found here.

Best Regards, HeyBurrito

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guest16291635 · Post time 2017-9-30 04:09:16

I have submitted my issue ingame a few weeks ago, and no response! Thats why i tried it here.

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heyburrito · Post time 2017-10-1 14:16:35

Dear Player,

If you could please provide your character ID , Server ID , and date your ticket was submitted I can add it to the dealyed list for support, this should result in a reply for your ticket or give us a reason for why you have not received a reply.

Best Regards, HeyBurrito

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guest16291635 · Post time 2017-10-5 03:20:13

Server EU-514
Charakter-ID: 14661577
Date of Ticket: 2017-09-03

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wulf88 · Post time 2017-10-5 05:21:37

Dear player,

Thank you for reaching out to us.
We will forward your ticket to the support, as it has been delayed for some time.
Sorry for the inconvenience caused.

Regards,
Wulf

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