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i was charged twice

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odin2
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Post time 2017-9-21 05:26:52 | Show all posts |Read mode
i was charged twice Reply:5| View:725
Edited by odin2 at 2017-9-21 05:32

Hello, i was charged twice when i recharged for diamonds on 9-18-2017 but i never did a second recharge, but yet it shows on my bank accout that i was charged twice. please cancel the second charge.


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 odin2 Last edit in 2017-9-21 05:26:52

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rubeolefm
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Post time 2017-9-21 05:37:00 | Show all posts
Hello,
I would need the transaction id# for that second recharge, whatever account it was done on. So far I cannot ask for investigation, without that number devs won't be able to find it. I will also need the in game name(s) and server number(s) that recharges were intended to.
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 rubeolefm Last edit in 2017-9-21 05:37:00

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 Author| Post time 2017-9-21 06:13:09 | Show all posts
Edited by odin2 at 2017-9-21 06:15

ign-Odin
server-Ophiuchus(405)
transaction id#-N/A
My bank is also investigating the second charge. i know things happen at times so hope this gets settled soon.

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 odin2 Last edit in 2017-9-21 06:13:09

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meadowsweetfm
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Post time 2017-9-21 10:13:29 | Show all posts
Im going to go ahead and get a report in for you.
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 meadowsweetfm Last edit in 2017-9-21 10:13:29

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 Author| Post time 2017-9-21 10:19:37 | Show all posts
Thank you very much
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 odin2 Last edit in 2017-9-21 10:19:37

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dragonlady
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Post time 2017-9-21 15:28:58 | Show all posts
Hi there Odin, this looks like you need to sort out with your bank first, the recharge in that bank statement is pending, did you happen to try another recharge method first that didn't go through before this successful recharge? Could explain this pending charge in your bank statement, anyways, unfortunately our hands are tied without the transaction ID, hopefully your bank will have some answers for you on this.
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 dragonlady Last edit in 2017-9-21 15:28:58

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