i was charged twice

odin2 · Post time 2017-9-21 05:26:52

Edited by odin2 at 2017-9-21 05:32

Hello, i was charged twice when i recharged for diamonds on 9-18-2017 but i never did a second recharge, but yet it shows on my bank accout that i was charged twice. please cancel the second charge.

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rubeolefm · Post time 2017-9-21 05:37:00

Hello,
I would need the transaction id# for that second recharge, whatever account it was done on. So far I cannot ask for investigation, without that number devs won't be able to find it. I will also need the in game name(s) and server number(s) that recharges were intended to.

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odin2 · Post time 2017-9-21 06:13:09

Edited by odin2 at 2017-9-21 06:15

ign-Odin
server-Ophiuchus(405)
transaction id#-N/A
My bank is also investigating the second charge. i know things happen at times so hope this gets settled soon.

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meadowsweetfm · Post time 2017-9-21 10:13:29

Im going to go ahead and get a report in for you.

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odin2 · Post time 2017-9-21 10:19:37

Thank you very much

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dragonlady · Post time 2017-9-21 15:28:58

Hi there Odin, this looks like you need to sort out with your bank first, the recharge in that bank statement is pending, did you happen to try another recharge method first that didn't go through before this successful recharge? Could explain this pending charge in your bank statement, anyways, unfortunately our hands are tied without the transaction ID, hopefully your bank will have some answers for you on this.

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i was charged twice

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