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star mistress is missing

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not your muse
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Post time 2017-9-27 13:52:34 | Show all posts |Read mode
star mistress is missing Reply:7| View:602
Edited by not your muse at 2017-9-26 22:55

ok last wheel of luck i won the star mistress sylph for getting first place,  i have no screen shot of that winning.  but i did win it and i forgot about activating her till today and i dont see it in my inventory and it says incomplete on the icon in sylph hall.  any way they can go and check the last wheel of luck records for ua31 win.   I am not trying to con or anything like that.  i did win that wol that had star mistress sylph as main prize.
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 not your muse Last edit in 2017-9-27 13:52:34

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felipe mcrmy
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Post time 2017-9-29 06:38:16 | Show all posts
Edited by felipe mcrmy at 2017-9-28 19:59

@not your muse Printscreens are required for a reason, so fake reports won't go through.

I could tell I won (event here) without doing so, and get the compensation, if we follow your logic.

but you already know that, shouldn't be an issue anyway. Move on...
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 felipe mcrmy Last edit in 2017-9-29 06:38:16

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a5ho9999
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Post time 2017-9-27 13:58:49 | Show all posts
You should still supply SS of Sylph Hall, showing you don't have her.
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 a5ho9999 Last edit in 2017-9-27 13:58:49

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dragonlady
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Post time 2017-9-27 14:57:56 | Show all posts
Hi there, that ss of the sylph hall would be nice but I can ask to check the logs if you ever received the sylph, if you didn't collect your rewards for winning WoL I'm afraid our means of helping are limited unless you can provide a ss of the final rankings with proper timestamp etc. thanks
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  • i hardly ever do ss of events won. and since it was the one with only star mistress.  you can ask the top player on the server who won.  but anyways.  i can provide ss of not having her is  sylph hall,  but i do not see why to provide such a trivial screen shot as that.  but yeah i did collect the rewards.  i remember seeing her name scroll with the other rewards for sylph equipment.   
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    2017-9-28 04:39  Reply

 dragonlady Last edit in 2017-9-27 14:57:56

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not your muse
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 Author| Post time 2017-9-28 04:45:54 | Show all posts
ok here is the picture of sylph hall,  i also noticed the extra zues icons are not in inventory i had won in past months,  that doesn't matter.  just the one i won out of last wheel of luck.  i am upset that it has also disappeared.
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 not your muse Last edit in 2017-9-28 04:45:54

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Post time 2017-9-28 05:18:10 | Show all posts
Hello,
Devs had checked the logs and star mistress badge was not collected. I'm afraid that without a SS showing your rank in WoL, it will be difficult to make them re-open the case :-(
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 rubeolefm Last edit in 2017-9-28 05:18:10

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 Author| Post time 2017-9-29 05:10:55 | Show all posts
Edited by not your muse at 2017-9-28 14:12

i find it unacceptable that your dev's fail to be able to look back at event wins but i was able to put the equipment from that win onto my sylphs.  if they are too lazy to do so let me know.  if they said i failed to collect it. then they must know that i won that wheel of luck, and should give me the reward i know i collected.  its just like i had extra zeus sylphs that were also won in previous wol .  they that are no longer in inventory.  so something is wrong with this picture.  so answer me this,  how do i have the sylph equipment won from that event and not the sylph i am missing...  bunch of lazy fda if you ask me.
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 not your muse Last edit in 2017-9-29 05:10:55

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Post time 2017-9-30 15:33:10 | Show all posts
Report was done because you said you collected it, devs checked and said you did not... Case closed.

Now you say that reward was not retrieved appropriately for that event, yet you are not able to provide a SS of that event. (I have no clue of the exact equipments that were in that event, but as far as I know one can get these from hot events too).
I am very sorry but devs just CAN'T do an exhaustive log check for anyone anywhere. They need a filter to avoid that spending countless hours lurking into logs, instead of improving the game. You see only your issue, but if to be fair they should treat all other players the same as you want for you, this is just not possible.
Anyway, this is the rule, and I need the requirements being checked in order to open a report. :-(
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  • fook that,  case not closed until i get what i rightfully won, well if they said i didnt collect it.  then they should send it to me via in game mail to collect.  maybe you suggest that to them that rewards not collected to be sent to winner via in game mail.  to avoid any more future discussions like this.
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    2017-10-1 05:44  Reply

 rubeolefm Last edit in 2017-9-30 15:33:10

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