star mistress is missing

not your muse · Post time 2017-9-27 13:52:34

Edited by not your muse at 2017-9-26 22:55

ok last wheel of luck i won the star mistress sylph for getting first place, i have no screen shot of that winning. but i did win it and i forgot about activating her till today and i dont see it in my inventory and it says incomplete on the icon in sylph hall. any way they can go and check the last wheel of luck records for ua31 win. I am not trying to con or anything like that. i did win that wol that had star mistress sylph as main prize.
IGN Brian Noll
Server ua31
platform fb

P.S. I DO NOT NEED MORONS TO RESPOND TO THIS. JUST MODS PLEASE AND TY FOR YOUR UNDERSTANDING.

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felipe mcrmy · Post time 2017-9-29 06:38:16

Edited by felipe mcrmy at 2017-9-28 19:59

@not your muse Printscreens are required for a reason, so fake reports won't go through.

I could tell I won (event here) without doing so, and get the compensation, if we follow your logic.

but you already know that, shouldn't be an issue anyway. Move on...

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a5ho9999 · Post time 2017-9-27 13:58:49

You should still supply SS of Sylph Hall, showing you don't have her.

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dragonlady · Post time 2017-9-27 14:57:56

Hi there, that ss of the sylph hall would be nice but I can ask to check the logs if you ever received the sylph, if you didn't collect your rewards for winning WoL I'm afraid our means of helping are limited unless you can provide a ss of the final rankings with proper timestamp etc. thanks

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not your muse · Post time 2017-9-28 04:45:54

ok here is the picture of sylph hall, i also noticed the extra zues icons are not in inventory i had won in past months, that doesn't matter. just the one i won out of last wheel of luck. i am upset that it has also disappeared.

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rubeolefm · Post time 2017-9-28 05:18:10

Hello,
Devs had checked the logs and star mistress badge was not collected. I'm afraid that without a SS showing your rank in WoL, it will be difficult to make them re-open the case :-(

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not your muse · Post time 2017-9-29 05:10:55

Edited by not your muse at 2017-9-28 14:12

i find it unacceptable that your dev's fail to be able to look back at event wins but i was able to put the equipment from that win onto my sylphs. if they are too lazy to do so let me know. if they said i failed to collect it. then they must know that i won that wheel of luck, and should give me the reward i know i collected. its just like i had extra zeus sylphs that were also won in previous wol . they that are no longer in inventory. so something is wrong with this picture. so answer me this, how do i have the sylph equipment won from that event and not the sylph i am missing... bunch of lazy fda if you ask me.

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rubeolefm · Post time 2017-9-30 15:33:10

Report was done because you said you collected it, devs checked and said you did not... Case closed.

Now you say that reward was not retrieved appropriately for that event, yet you are not able to provide a SS of that event. (I have no clue of the exact equipments that were in that event, but as far as I know one can get these from hot events too).
I am very sorry but devs just CAN'T do an exhaustive log check for anyone anywhere. They need a filter to avoid that spending countless hours lurking into logs, instead of improving the game. You see only your issue, but if to be fair they should treat all other players the same as you want for you, this is just not possible.
Anyway, this is the rule, and I need the requirements being checked in order to open a report. :-(

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star mistress is missing

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