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Automaric fraud protection

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havoc187
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Post time 2017-9-27 22:07:07 | Show all posts |Read mode
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Edited by havoc187@live.com at 2017-9-28 01:14

My credit card company did autofraud protection and got my account suspended. I called & fixed everything and im still getting treated like crap and getting no help even though im not the one that requested the refund. I tried Support but got a big "too bad" pretty much. Ive spent thousands on this game & never had an issue. There is only one support person that acts heartless and doesnt help at all. They should atleast help us instead of treating us like crap
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 havoc187 Last edit in 2017-9-27 22:07:07

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heyburrito
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Post time 2017-9-28 01:13:47 | Show all posts
Dear Players,

            I apologize if there was a mistake made with your accounts, unfortunately we mods do not have the power to overturn a suspension. If you wish to plead your case you will need to send another ticket I would suggest that you provide as much evidence as possible supporting your case. But keep in mind it is up to their discretion.

Best Regards, HeyBurrito
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  • whats the point of sending another ticket...the answer he ll get back is pretty much the ''Hello, dear player, there´s nothing we can do to help with the suspension. Regards'' again and over and over again..

    the main topic theme is that no one cares to help
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    2017-9-28 01:48  Reply
  • They act like our accounts arent a big deal or a priority to us. I literally did nothing wrong. My credit card company did it and im not getting a refund at all
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    2017-9-28 03:33  Reply
  • Even the charges were resubmitted and i paid for everything...
    And still , not good enough
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    2017-9-28 05:00  Reply
  • Just quit find a new game support on this game is a f******n joke
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    2017-9-28 15:07  Reply

 heyburrito Last edit in 2017-9-28 01:13:47

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happysinx7
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Post time 2017-9-27 23:11:08 | Show all posts
because they don't care,
my account suspended too I send information to support and the answer is

客服0536 sent 2017-09-27 17:19
Hello, dear player, there´s nothing we can do to help with the suspension. Regards.
客服0536 sent 2017-09-26 17:19
Hello, dear player, there´s nothing we can do to help you. Regards.

that the best they can do
no matter how many legal recharge you´ve made , They still don't give a fvck


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  • Thats literally what i got back pretty much. They need new support people that actually care
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    2017-9-27 23:45  Reply

 happysinx7 Last edit in 2017-9-27 23:11:08

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havoc187
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 Author| Post time 2017-9-27 23:46:14 | Show all posts
Edited by havoc187@live.com at 2017-9-28 01:11

The refund process was totally canceled and fixed & they literally still dont care. EVEN WHEN IT WASNT ME
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 havoc187 Last edit in 2017-9-27 23:46:14

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happysinx7
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Post time 2017-9-30 17:20:07 | Show all posts
客服0568 sent 2017-09-28 16:38
Dear player, you already know an answer, we can not recover your account because you made illegal refunds. Thank you for your understanding.

this support very very stupid
support and mod no power for anything they just answer the question.
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 happysinx7 Last edit in 2017-9-30 17:20:07

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happysinx7
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Post time 2017-9-30 18:05:46 | Show all posts
客服0536 sent 2017-09-30 17:47
Hello, dear player, it´s a date display issue. If you want us to express in that way, then you´ve refunded on Sep 12th 2017. Regards.

look at this  they have problem with system and blame us. so sad our account suspended for free.
thank you support and mod for useless
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 happysinx7 Last edit in 2017-9-30 18:05:46

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