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Did not get rebate after recharging diamonds from your website

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ikkroot
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Post time 2017-10-2 15:15:04 | Show all posts |Read mode
Did not get rebate after recharging diamonds fro Reply:7| View:968
Edited by ikkroot at 2017-10-2 15:16

Hi,

I would like a quick response from the team ASAP as today is the last day of divine pet. Would like to check as to why i did not receive the option to click on rebate after purchasing diamonds from your website? Is it only restricted to in-game purchases only?

Thanks

P.S. i've already sent out a ticket but the support team is either too busy, understaffed or couldnt be bothered and i need an answer by today as today IS the last day of divine pet so please help me answer here thanks.

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 ikkroot Last edit in 2017-10-2 15:15:04

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wulf88
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Post time 2017-10-2 17:32:21 | Show all posts
Dear player,

Unfortunately recharge issues are handled by the in-game support team.
Did you receive your diamonds properly? Only the rebate amount was not added?

The fact that you are in a hurry just because there is an ongoing Divine Beast event has nothing to do with how fast they are going to reply to you. Your ticket is queued and they will reply to you when they reach your ticket number.

If 4 days pass since the creation of your ticket and you have not yet received a response, please create another post in the forum so I can forward your problem to the in-game support as a delayed issue.

Please make sure to include in your ticket your server ID, character ID, character name, date recharged, amount recharged and the unique transaction ID. Any screenshots that prove any of the above should be preuploaded to an image hosting website like imgur.com and then copy and paste only their link in your ticket.

Regards,
Wulf
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  • actually maybe you can assist me, does the rebate only work if you recharge at maximum 10k dia? and does it only work if you recharge it via phone app store?
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    2017-10-2 17:50  Reply

 wulf88 Last edit in 2017-10-2 17:32:21

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master96
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Post time 2017-10-2 17:53:27 | Show all posts
Edited by master96 at 2017-10-2 19:44

i heared rumors about it, good that i haven't got the money to test it
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  • i also recharged that but got nothing.. i still have 2 unused charges at the moment
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    2017-10-2 18:03  Reply

 master96 Last edit in 2017-10-2 17:53:27

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wulf88
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Post time 2017-10-2 17:59:43 | Show all posts
Edited by wulf88 at 2017-10-2 12:03

Dear player,

As you can see from the screenshot below, this recharge option through our website for example does not include Legacy of Discord, so did you recharge for a wrong game or through another method? Can you respond to my question of my previous post as well as this one?



Regards,
Wulf
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 wulf88 Last edit in 2017-10-2 17:59:43

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ikkroot
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 Author| Post time 2017-10-2 18:04:28 | Show all posts
Edited by ikkroot at 2017-10-2 18:07

how can this be? i recharged for legacy of discord...

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 ikkroot Last edit in 2017-10-2 18:04:28

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wulf88
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Post time 2017-10-2 18:07:38 | Show all posts
Dear player,

I am sorry for the misunderstanding. Yes, you recharged for Legacy of Discord, because in your country the web recharge is allowed, while in mine it does not show it as an option.

Everything is fine. You recharged as normal, did you perhaps recharge more than 10k?

Regards,
Wulf
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  • yes i recharged 50k, it didnt say any restriction.. and my friend asked a moderator and the moderator said "yes there will be rebate for 30k diamonds"
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    2017-10-2 18:08  Reply

 wulf88 Last edit in 2017-10-2 18:07:38

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wulf88
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Post time 2017-10-2 18:15:20 | Show all posts
Dear player,

You did not respond to a crucial question I asked above. Did you receive the proper amount of diamonds you recharged, irrespective of the rebate?
Also, what country are you recharging from?

Regards,
Wulf
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  • i received my diamonds immediately, but my total rebate charges of (2) still remains claimable.

    Singapore
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    2017-10-2 18:19  Reply

 wulf88 Last edit in 2017-10-2 18:15:20

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wulf88
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Post time 2017-10-2 18:21:38 | Show all posts
Dear player,

Please also mention your server ID, character ID and character name in order to investigate.
After this post, please remain patient as we proceed with the investigation. You will hear news soon enough.
We are really sorry of the inconvenience overall.

I do not know if the matter is solved before the Divine Beast event ends, and for that I am truly sorry.
But we will try our best to solve it as soon as possible.

Regards,
Wulf
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  • Please help to speed up the process its crucial.

    Server ID: HKT-397
    Character ID: 167061569
    IGN: ikkroot
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    2017-10-2 18:24  Reply

 wulf88 Last edit in 2017-10-2 18:21:38

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