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Supporter from GTA, where to complain?

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nordilf nordil...
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Post time 2017-10-3 17:06:16 | Show all posts |Read mode
Supporter from GTA, where to complain? Reply:3| View:756
Edited by nordilf nordilfson at 2017-10-3 17:07

First of all i know you Mods cant do anything with recharge issue. And thats not the topic, but..

i recharged one day, no topaz and rewards comming, ok i inform the support.. next day i try to recharge again same thing. inform the support that ther are now 2 issues.. standard answser from them .. under inspection..
in the meantime i let my payments check if they were billed from paymentwall..

got an answer from gta-support  see pic 1

in the meantime i got answer from paymentwall that my billing was done correctly, so i inform support of the new informations i got and then get an new response from gta-support.
pic2

This kind insults me again, so where to complain to that 2 differnt supporter?

Is this the kind of  goining on with customers and players?
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 nordilf nordil... Last edit in 2017-10-3 17:06:16

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jazzygirl
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Post time 2017-10-3 17:18:45 | Show all posts
Edited by jazzygirl at 2017-10-4 02:20

hi, now, lets try it this way, if you would please give me your in game name, server number, and platform, order numbers found in history. I will place this thread for you up for review to the devs Maybe we can resolve this issue, sorry for the inconvenience, I was informed that we as mods no longer handle recharge issues, we have been instructed to have you go through support, though, your responce (fixing the issues) may not be available until then, I will monator this thread, and lock it so that no other player can answer it, and only a modorator can reply.
~Jazzy
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 jazzygirl Last edit in 2017-10-3 17:18:45

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 Author| Post time 2017-10-3 17:23:59 | Show all posts
Edited by nordilf nordilfson at 2017-10-3 17:30

S664-Hannah-GMT nordilf

thx for the help..

If the supporter would told me with the vaccation and how long, it would be another point of view.. But how they handle it, i cant acceppt.. and want to complain , BUT where ?
The order numbers i sent you via PM, ok cant send it, getting error on it
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 nordilf nordil... Last edit in 2017-10-3 17:23:59

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jazzygirl
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Post time 2017-10-3 17:40:14 | Show all posts
depending on your platform, like GTA is in under recharge history under your account, FB is a different platform and again under your account, those are the only 2 we support for now,
~Jazzy
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 jazzygirl Last edit in 2017-10-3 17:40:14

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