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Ghost ship bug - Help

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illusionist
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Post time 2017-10-5 07:50:45 | Show all posts |Read mode
Ghost ship bug - Help Reply:14| View:1125
I have lost 30000 extra diamonds in ghost ship because of a bug. When ghost ship appeared I spent 20000 diamonds to board and got 58000 tokens but it did not allow me to get Skeleton Devotee.

The shop was plain blank(please find the screenshot)

It said I needed the tokens when I already had enough 58000 tokens and the skeleton devotee price was 40000 in discount.

After refresh it took another 30000 diamonds for skeleton devotee instead of using the already 58000 tokens I had previously bought. What kind of joke is this?

Take your skeleton devotee back. It's lying in my inventory. I don't even need it. Just give me back my 30000 diamonds. It took me freaking long time to save them.

I have been playing this game for almost 4 years now and I think this is the last end of the straw for me. Fix your stupid bugs before bringing up such events

https://prnt.sc/gte52x

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 illusionist Last edit in 2017-10-5 07:50:45

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redsneakers
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Post time 2017-10-5 19:36:50 | Show all posts
You got the options there what to do and that the logs will be checked but it will be up to the devs what to refund, thank you, have a nice day
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 redsneakers Last edit in 2017-10-5 19:36:50

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dragonlady
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Post time 2017-10-5 16:36:27 | Show all posts
Freya reported this for you asking for the skeleton devotee crest to be removed and the diamonds spend on it returned, do you want us to change the report now and keep the crest instead?
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 dragonlady Last edit in 2017-10-5 16:36:27

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freyafm
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Post time 2017-10-5 10:36:39 | Show all posts
Hi Sith, that is so unfortunate ! I'm sorrt for that, it seems few random players had that empty Ghost Shop as you had. Was not server related .. it was just random.
I will make a report for you and they should be able to see how much you've paid for Devotee , take it back and send you what you paid for it, if that is what you want. But please be aware they are in holiday still this week, so you will have to bare with us till next week. I made a report for you, thank you for providing all the needed info!
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  • Thank you so much Freya. I still haven't used the 58000 tokens in ghost ship and I am not planning on using it either after this devotee mess up. So please give me back all my diamonds spent on ghost ship. I will leave the devotee in my inventory so devs can take it back.

    This was a very good event but I'm very disappointed about this mess up.
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    2017-10-5 15:35  Reply

 freyafm Last edit in 2017-10-5 10:36:39

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Please try and make all the posts/threads that have to be reported, in Support Section!!!!
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 Author| Post time 2017-10-5 08:03:14 | Show all posts
Are any mods even online?
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 illusionist Last edit in 2017-10-5 08:03:14

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 Author| Post time 2017-10-5 16:28:22 | Show all posts
Thank you so much Freya. I still haven't used the 58000 tokens in ghost ship and I am not planning on using it either after this devotee mess up. So please give me back all my diamonds spent on ghost ship. I will leave the devotee in my inventory so devs can take it back.

I had 72000 diamonds when ghost ship started and now I only have 14000.

Otherwise, they can give back the 37000 diamonds that was spent extra on skeleton devotee back so I can keep the skeleton devotee for the original price I paid.

I am happy with either two of the options by devs.

This was a very good event but I'm very disappointed about this mess up.
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 illusionist Last edit in 2017-10-5 16:28:22

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 Author| Post time 2017-10-5 17:31:52 | Show all posts
Hello!!

The ghost ship took a total of 58000 diamonds for skeleton devotee. 20000 the one I actually spent to buy tokens and the 37000 extra the bug took. As you can see from the screenshot, I still haven't spent the 58000 tokens that I had bought using the 20000 diamonds. Instead it took 37000 diamonds for skeleton devotee when I refreshed

I haven't used devotee and left it inventory so it will help Dev understand my problem.

Since I won't use the devotee I want to know can I get all all my 58000 diamonds back? The devs can take the skeleton devotee from my inventory but if the devs can only give me the 37000 diamonds back because of the bug? Then will I be able to keep the devotee?

If I can get all my diamonds back then please don't change the report.
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 illusionist Last edit in 2017-10-5 17:31:52

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Post time 2017-10-5 18:00:19 | Show all posts

Ok, I've consulted Freya and we are a bit confused by this but here are our current thoughts about this:

Very small chance of full refund

1. Logs will be checked and see exactly how many diamonds were taken
2. If you want to keep the crest then you need the rest of the ghost fish in inventory to cover the rest of the price and the diamonds paid extra for crest will be sent back
3. If you don't want the crest then the only thing you can get back is what you paid for the crest

Please keep in mind we can't promise anything, the logs need to be checked and ultimately this is all up to the devs if or what they wish to refund in these issues
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 dragonlady Last edit in 2017-10-5 18:00:19

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 Author| Post time 2017-10-5 18:17:37 | Show all posts
Okay. If chances of getting full refund is small then I think it is better to keep the crest and the extra dimes spent can be refunded. I believe that will be 37000? Please ask the devs to check the logs and find for the best solution.

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 illusionist Last edit in 2017-10-5 18:17:37

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 Author| Post time 2017-10-5 19:48:31 | Show all posts
Okay, in that case I will keep the skeleton devotee. Just refund the extra diamonds please.

Thank you.
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 illusionist Last edit in 2017-10-5 19:48:31

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