North America Forum

 Forgot password?
 立即注册
Search

We are working to make our Terms of Service agreement easier to read in order to provide you with better services while protecting your personal data. We hope you can spare a few minutes to read the recently updated User Terms of Service. User Terms of Service Privacy Policy
Website League of Angels Support
42053 Threads / 241132 Reply
Search   Favorites  

View: 595| Reply: 8

Missing Recharge

[Copy link]

9

Threads

31

Posts

0

Credits

User

Rank: 1

Credits
0
lagatha
User
Posts:31
Joined 2016-10-2
Last Visited 2021-02-01
Post time 2017-10-6 13:00:31 | Show all posts |Read mode
Missing Recharge Reply:8| View:595
Edited by lagatha at 2017-10-6 13:01

User name Shanra
servrer Ua223, platform facbook

Just recharged $100 -- diamonds did not come into my account, nor did hot events pick it up.  Refreshed several time -- not resolved.  Please address as soon as possible

Thank you.
Screen shots -- one of the payment to fb, the other of precious pro/diamonds summary which did not register the recharge on Oct 6th approximately 21:00 server time.



Translate

This post contains more resources

You have to Login for download or view attachment(s). No Account? Register

x

 lagatha Last edit in 2017-10-6 13:00:31

 Support

Report
Default Signature
Reply

Use magic Report

0

Threads

339

Posts

0

Credits

玩家版主

Rank: 7Rank: 7Rank: 7

Credits
0
yunadalmasca
Jr. Player Moderator
Posts:339
Joined 2017-2-27
Last Visited 2018-01-03
Post time 2017-10-6 13:52:47 | Show all posts
please do not post repeat threads as this will cause confusion when resolving the matter
Translate
Floor reply (2)
  • the reason there are two threads on this report is that the other one would not let me upload screen shots (http://community.gtarcade.com/thread/1294092-1-1.html)

    As I noted on that on, I now have the purchased diamond but not the hot event rewards -- the precious pro (screenshot above) or any other ancillary rewards (e.g. total recharge, tycoon rewards, etc) of which I do not have screenshots.  Please rectify as soon as possible
    Translate
    2017-10-7 00:07  Reply
  • Correction -- total recharge was available yesterday to collect -- I was not however able to collect any of the rewards that would have come to me yesterday through hot events (e.g. precious pro, tycoon, any other related recharge rewards)
    Translate
    2017-10-8 00:49  Reply

 yunadalmasca Last edit in 2017-10-6 13:52:47

 Support

Report
Default Signature
Reply Support Not support

Use magic Report

9

Threads

31

Posts

0

Credits

User

Rank: 1

Credits
0
lagatha
User
Posts:31
Joined 2016-10-2
Last Visited 2021-02-01
 Author| Post time 2017-10-8 00:49:53 | Show all posts
No action on my quick reply yesterday to yunadalmasca -- either here or in the other thread.  Any idea when this will be resolved?
Translate
Floor reply (0)

 lagatha Last edit in 2017-10-8 00:49:53

 Support

Report
Default Signature
Reply Support Not support

Use magic Report

6

Threads

3117

Posts

0

Credits

资深玩家版主

Rank: 7Rank: 7Rank: 7

Credits
0
nγχ
Sr. Player Moderator
Posts:3117
Joined 2015-8-19
Last Visited 2019-01-05
Post time 2017-10-8 00:58:31 | Show all posts
Because we dont see quick replies and we dont get notified of them... Did the diamonds come in today or yesterday

There will be nothing we can do till at least monday when the devs are in and will need to know the order recharge number to be able to verify the transactions

Nyx
Translate
Floor reply (0)

 nγχ Last edit in 2017-10-8 00:58:31

 Support

Report
It's time to let natural selection take effect... remove all warning labels and let nature sort the rest out.
Reply Support Not support

Use magic Report

13

Threads

51

Posts

0

Credits

User

Rank: 1

Credits
0
abwtu6z9z3b1tv...
User
Posts:51
Joined 2016-10-20
Last Visited 2021-02-23
Post time 2017-10-8 10:39:07 | Show all posts
Edited by abwtu6z9z3b1tvym@facebook.com at 2017-10-8 10:43

Did not realize that you did not see quick replies -- apologies on that front.  

The 10K in purchased diamonds came in some time after I logged off late on the last day of the ghostship event (logged off before reset server time --around 2 am 6th my time zone -EST) -- they were in my account when I logged in the following morning.   Issue is I was not able to collect the matching precious pro diamonds or other related daily rewards due to the delay -- I do not have any of those.

Thx for the reply and the timeframe info.
Translate
Floor reply (0)

 abwtu6z9z3b1tv... Last edit in 2017-10-8 10:39:07

 Support

Report
Default Signature
Reply Support Not support

Use magic Report

8

Threads

3160

Posts

0

Credits

资深玩家版主

Rank: 7Rank: 7Rank: 7

Credits
0
redsneakers
Sr. Player Moderator
Posts:3160
Joined 2016-1-28
Last Visited 2021-03-31
Post time 2017-10-8 16:11:11 | Show all posts
One more needed is your transaction ID. Will make a report once you provide it.
Translate
Floor reply (0)

 redsneakers Last edit in 2017-10-8 16:11:11

 Support

Report
Reply Support Not support

Use magic Report

13

Threads

51

Posts

0

Credits

User

Rank: 1

Credits
0
abwtu6z9z3b1tv...
User
Posts:51
Joined 2016-10-20
Last Visited 2021-02-23
Post time 2017-10-10 00:28:08 | Show all posts
the fb payment id is 1429592087157404.   

If you are looking for another transaction ID please let me know -- I have no idea where to look for it though so please pass along that information as well.
Translate
Floor reply (0)

 abwtu6z9z3b1tv... Last edit in 2017-10-10 00:28:08

 Support

Report
Default Signature
Reply Support Not support

Use magic Report

0

Threads

3348

Posts

0

Credits

玩家版主

Rank: 7Rank: 7Rank: 7

Credits
0
silver zero
Jr. Player Moderator
Posts:3348
Joined 2016-12-27
Last Visited 2019-01-06
Post time 2017-10-10 01:20:15 | Show all posts
Ok can file a report for you now Shanra asking to check the transaction ID
Translate
Floor reply (0)

 silver zero Last edit in 2017-10-10 01:20:15

 Support

Report
Required Info: IGN, Server, Platform, Screen Shots & *Transaction ID's for Recharges* Comp Conditions
Reply Support Not support

Use magic Report

13

Threads

51

Posts

0

Credits

User

Rank: 1

Credits
0
abwtu6z9z3b1tv...
User
Posts:51
Joined 2016-10-20
Last Visited 2021-02-23
Post time 2017-10-10 14:40:40 | Show all posts
Thanks for your help on this
Translate
Floor reply (0)

 abwtu6z9z3b1tv... Last edit in 2017-10-10 14:40:40

 Support

Report
Default Signature
Reply Support Not support

Use magic Report

You have to log in before you can reply Login | Register Now

Points Rules

小黑屋|community.gtarcade.com

2021-4-23 04:01 GMT+8 , Processed in 0.067273 second(s), 50 queries .

Powered by Discuz! X3.2

© 2001-2013 Comsenz Inc.

To Top Return to the list