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Recharge Methodes

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kunagi
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Post time 2017-10-7 01:08:14 | Show all posts |Read mode
Recharge Methodes Reply:3| View:613
Hello. Hezana from Server 238 have the probleme, what she don't can another methodes than paypal or american express or so.
Immediate transfer is not selectable and before have worked! Today not working.

Lg
Luthien from Server 238

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 kunagi Last edit in 2017-10-7 01:08:14

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g.bouganis
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Post time 2017-10-7 01:30:40 | Show all posts
Recharge is not working since last day for me, have used the same payment method as succesfully recharged in the past.
Tickets have been made, usual "patience, understanding and we'll look into ur problem" type of reply has been given and in the meantime we are wasting tycoon days to matter for special rewards.
It's not a bank problem, at least in my case, it's a service problem

Solid solution would be appreciated really fast

Regards,

IGN: Septic
S155 - GlorySlash
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 g.bouganis Last edit in 2017-10-7 01:30:40

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michael-jm
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Post time 2017-10-7 01:10:22 | Show all posts

Hi,

If your payment has not gone through then follow up with your bank or credit card. Usually the message will be “Order Submitted” for payments that have not gone through.
For successful payment it will be “Recharge successful”.

If your payment has gone through and you did not receive your Topaz or rewards, please raise a ticket at the recharge support center link https://support.gtarcade.com/faq/index/cid/380/sid/400/gid/160
Keep track of your ticket number for reference. It can be found in the Address bar. Here is a screenshot for ticket number
http://prnt.sc/f1wxwf

Please use Google chrome browser to submit support ticket.

Moderators , no longer forward recharge issues in the Forums support.

If you have a problem with submitting a ticket let us know your in-game name, server name, and order number to forward to dev team.

michael-jm
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 michael-jm Last edit in 2017-10-7 01:10:22

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sephion
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Post time 2017-10-8 13:59:49 | Show all posts
i have a question does anyone know if using a Subway eGift card instead of a physical one works to recharge,   its been 2 days since i sent support a ticket on my card not working to recharge and paypal isnt working either and im debating purchasing an egift card from subway but unsure if they work or not. its the last day of tycoon so i need to know this today
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 sephion Last edit in 2017-10-8 13:59:49

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