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Stuck at 99%, 6/6

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thera
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Post time 2017-10-7 13:54:41 | Show all posts |Read mode
Stuck at 99%, 6/6 Reply:20| View:1230
Edited by thera at 2017-10-7 14:31

I've been trying for 3 days now to log into my main account. Whenever I try to load the game, it gives me this: https://imgur.com/a/M8xdy
I have successfully logged in using my phone but whenever I use any computer it doesn't let me. I have also been able to log onto other accounts using this computer. Can anyone trouble shoot this for me?

IGN: Thera
Server: 465 (ua138)
Platform: GTArcade

Update: It appears that this is only the case when I try to load on GTArcade I have no problem loading on FB. But I don't play on FB.
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 thera Last edit in 2017-10-7 13:54:41

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rubeolefm
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Post time 2017-10-7 16:03:57 | Show all posts
Hello Thera,
That looks like a typical browser cache issue! Try to clear cache/cookie. I see you are using chrome, this is hidden under 1st row of drop down menu

Also restart your browser after that.

Let us know if this is still stuck

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 rubeolefm Last edit in 2017-10-7 16:03:57

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thera
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 Author| Post time 2017-10-8 02:11:40 | Show all posts
Cleared everything, still stuck.
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 thera Last edit in 2017-10-8 02:11:40

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nγχ
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Post time 2017-10-8 02:16:38 | Show all posts
Can i ask you to clear your caches again and try a different browser. Also reset the router as it sounds like it is on your end...

Nyx
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 nγχ Last edit in 2017-10-8 02:16:38

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It's time to let natural selection take effect... remove all warning labels and let nature sort the rest out.
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thera
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 Author| Post time 2017-10-8 02:23:14 | Show all posts
I've tried Chrome, Maxthon, Safari, Firefox, Edge, and Explorer and they all don't work.
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 thera Last edit in 2017-10-8 02:23:14

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nγχ
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Post time 2017-10-8 02:46:55 | Show all posts
We can report it hover the devs arent in till at least monday... If in the mean time you can try to reset your router and look if you can enter on another device please let us know.

Nyx
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 nγχ Last edit in 2017-10-8 02:46:55

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It's time to let natural selection take effect... remove all warning labels and let nature sort the rest out.
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thera
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 Author| Post time 2017-10-8 02:52:46 | Show all posts
I'm able to play on my phone, just not on the computers i've tried.
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 thera Last edit in 2017-10-8 02:52:46

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Post time 2017-10-8 02:56:06 | Show all posts
ok then its def not your account thats the issue... i really would restart router and keep trying

Nyx
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 nγχ Last edit in 2017-10-8 02:56:06

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thera
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 Author| Post time 2017-10-8 03:05:49 | Show all posts
Restarted router and cleared caches/cookies, still not loading
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 thera Last edit in 2017-10-8 03:05:49

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nγχ
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Post time 2017-10-8 03:10:18 | Show all posts
I guess we will have to wait till after the weekend, but from the sounds of it its not an account issue.

Nyx
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 nγχ Last edit in 2017-10-8 03:10:18

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