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recharged wrong account

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veres0729
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Post time 2017-10-7 17:42:41 | Show all posts |Read mode
recharged wrong account Reply:8| View:562
I did a recharge but it went to the wrong account what can i do to fix it to the right account

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 veres0729 Last edit in 2017-10-7 17:42:41

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rubeolefm
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Post time 2017-10-7 18:00:20 | Show all posts
hello, you can't do nothing yourself, but reporting here is the right thing to fix the mess.

1) provide the recharge number, amount, date, along with IGN, server, and platform of the wrong character. Do not collect the benefits of the recharge on this character.

2) provide the IGN, server, and platform of the right character. If there are benefits (in hot events) linked with this recharge, list in here what you are entitled to (add Screen caps of the hot events, that would help us mods greatly)

3) we report to devs

4) you wait that they transfer the diamonds (and other items), that might take time
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  • Thank you. I submitted a ticket with all that info. I will post it here when I get home this evening. Thank you for the quick response
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    2017-10-7 18:32  Reply

 rubeolefm Last edit in 2017-10-7 18:00:20

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veres0729
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 Author| Post time 2017-10-10 17:57:40 | Show all posts
bump please
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 veres0729 Last edit in 2017-10-10 17:57:40

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dragonlady
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Post time 2017-10-10 18:04:00 | Show all posts
Edited by dragonlady at 2017-10-10 18:05

Hi there, we have no access to tickets, you will have to provide us with the information here so that we can report this for you, no report has been made for you yet since we have no info about your issue.

Please note that teh ticket system has not been operable for some time now so you will have to report your issue here on the forum, also please try not to do a floor reply, we can not see if you don't reply the whole thread, thanks
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 dragonlady Last edit in 2017-10-10 18:04:00

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 Author| Post time 2017-10-11 06:04:16 | Show all posts
Edited by veres0729 at 2017-10-11 06:08

So sorry, it was my misunderstanding. I did not know the ticket system was broken.

I had tried to recharge but it went to the wrong account.

October 7th, early in the morning I was trying to do 40.00 usd to account stormshaper98@yahoo.ca Character Avalanchia on Buer489.

Instead it went to veres0729 on Buer489.

Platform is gtarcade.

I do not care about the hot event rewards or things like that, so not screen shot was taken of hot events.

Order number 150736695125876

thank you
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 veres0729 Last edit in 2017-10-11 06:04:16

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freyafm
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Post time 2017-10-11 10:26:25 | Show all posts
Hi veres0729, thank you for providing this info. I will make a report for you. I hope you still have all the diamonds collected on the wrong account because those will have to be removed in order to send them to you on the right account.
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 freyafm Last edit in 2017-10-11 10:26:25

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Please try and make all the posts/threads that have to be reported, in Support Section!!!!
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 Author| Post time 2017-10-12 05:40:18 | Show all posts
Thank you very much
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 veres0729 Last edit in 2017-10-12 05:40:18

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 Author| Post time 2017-10-19 16:41:39 | Show all posts
About how does does this process take? It's been 12 days.
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 veres0729 Last edit in 2017-10-19 16:41:39

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nγχ
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Post time 2017-10-19 23:05:34 | Show all posts
Im so sorry with the recent issues... this seems to have been over looked.

Im putting it on the list for tomorrow morning

thank you Nyx
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 nγχ Last edit in 2017-10-19 23:05:34

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It's time to let natural selection take effect... remove all warning labels and let nature sort the rest out.
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