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What is this message and why?

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loaded18
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Post time 2017-10-8 01:52:42 | Show all posts |Read mode
What is this message and why? Reply:7| View:667
Dear player, we are sorry to inform you due to problem with browser or graphics card, we cannot open hardware

We recommend you try:
1. Set current page to compatible mode
2. Switch Browser
3. Upgrade your graphics card

Apart from being written in appalling English grammar, my game is fine most of the time; any problems being server related at GTA's end not my PC.

Anyone?

S1369-Anunnaki-GMT - Logan

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 loaded18 Last edit in 2017-10-8 01:52:42

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ulothar
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Post time 2017-10-8 16:13:49 | Show all posts
Edited by ulothar at 2017-10-8 16:14

Hello Logan

I did report this to my superios , once I have some feedback will come back to you. Also is it possible to have a screenshot of this message?

Thank you
Ulothar Junior Moderator
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 ulothar Last edit in 2017-10-8 16:13:49

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Post time 2017-10-8 16:46:22 | Show all posts
Hello again,

So, the reason you are getting this message is because your browser does not have enabled the Harware acceleration for flash. So depending on the browser you are using you must activate the option on that browser and then right click on the game (while loading) and in the setting options click on "Hardware Acceleration". Be carefull though, if your browser does not have the hardware acceleration option on and you only check this option when the game is loading , you will still have the same error message. You need to do both in order to play the game without this message.

The only browser I know that has this option enabled by default is Chrome, on the other browsers you must activate them manually.

Thank you
Ulothar Junior Moderator
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 ulothar Last edit in 2017-10-8 16:46:22

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 Author| Post time 2017-10-8 17:51:29 | Show all posts
Edited by loaded18@hotmail.co.uk at 2017-10-8 18:04

Hi there...interesting you say this, as I am using Chrome and it only started happening when I switched back to it from IE recently.
Hardware Acceleration is enabled both in the Chrome settings and when I right click at launch.

That doesn't seem to be the problem in my case?
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 loaded18 Last edit in 2017-10-8 17:51:29

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Post time 2017-10-8 18:02:48 | Show all posts
Hello again,

Can you please check then the settings of your Chrome browser if the option of Hardware Acceleration has been turned off ?

Thank you
Ulothar Junior Moderator
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 ulothar Last edit in 2017-10-8 18:02:48

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 Author| Post time 2017-10-8 18:05:23 | Show all posts
Hi there...it is enabled in both locations...I've just checked again?
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 loaded18 Last edit in 2017-10-8 18:05:23

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Post time 2017-10-8 18:21:15 | Show all posts
Edited by ulothar at 2017-10-8 18:25

Hello again,

I checked this on my own computer and it works perfectly on Chrome, I used Avast SafeZone and IE and I received the error message you got. When I am using Chrome it works perfectly and when I enable to Hardware acceleration on the browser and right clicking on the game to enable it from there too, it works perfectly as well. From all that I guess it's all in your computer so my suggestion is to check for graphic card update drivers, or maybe your Chrome needs update or the flash needs update. In anyway thought it is an issue from your computer since it works for at least 3 people I checked.

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Ulothar Junior Moderator
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 ulothar Last edit in 2017-10-8 18:21:15

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 Author| Post time 2017-10-8 18:24:22 | Show all posts
I will do that to eliminate it as an option, but it worked perfectly on this machine with IE (no message), hence my confusion, as I had already 'Googled' around before posting my question in here.
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  • ulothar 

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    Hello again

    Yes my suggestion is to follow these steps
    1) Check how to enable the hardware acceleration for flash in Chrome by googling it
    2) Check if Chrome needs update
    3) Check if flash needs update
    4) Check for updates of your graphic card drivers

    Thank you
    Ulothar Junior Moderator
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    2017-10-8 18:27  Reply

 loaded18 Last edit in 2017-10-8 18:24:22

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