Account Suspended

ramses.fernandez · Post time 2017-10-10 00:43:38

My account is suspended. I want to know the reason as to why my account is banned. All moderators, if you would be so kind, please tell me the reason. I have already made tickets and even a post regarding this and still no response.

IGN: Ramses
Server: HKT-676

Please tell me. I want to know why.

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ramses.fernandez · Post time 2017-10-10 08:35:39

Moderators, I expect an answer. WHY AM I SUSPENDED? And for the love of all that is holy, please stop replying with general responses. I need specific answers please. Why am I suspended? What is the reason?

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heyburrito · Post time 2017-10-10 13:24:27

Dear Ramses,

Unfortunately any information given about specific reason for suspension will need to be obtained via filing a ticket with support if they decide to share the information with you as they are not required to provide this. Also I unfortunately can only give you a general reason for any suspension of any account and that would be, your account has been investigated or detected by one of the anti cheat programs and was found to be in violation of the ToS. That being said most common reasons would be for illegal purchases of diamonds, account sharing/selling, or refunding. Please allow up to four days to receive a reply from support.

Best Regards, HeyBurrito

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ramses.fernandez · Post time 2017-10-10 20:49:57

Well can I at least know if my name was included in the blacklist? I think you guys have it. Can you please look for my character there? Ramses HKT 676 please heyburrito

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