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We are working to make our Terms of Service agreement easier to read in order to provide you with better services while protecting your personal data. We hope you can spare a few minutes to read the recently updated User Terms of Service. User Terms of Service Privacy Policy
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nickname_19706531
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Post time 2017-10-10 09:15:51 | Show all posts |Read mode
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Edited by guest19706531 at 2017-10-10 09:18

I've tried submitting tickets, emailed support, got no reply. I want to know why my account is suspended..
I don't refund, I don't use apk/hack or buy diamonds from 3rd party. Can one of the mods please help me figure this out.
Shogun vip12 380m BR
Est1355
71133116

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 nickname_19706531 Last edit in 2017-10-10 09:15:51

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heyburrito
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Post time 2017-10-10 13:38:36 | Show all posts
Dear Player,

          Unfortunately we mods do not have access to specific reasons for an account suspension any information or appeal regarding the suspension you will need to contact support via the ticket system. I can however say that your account was either investigated or detected by the auto ban program to be in violation of the ToS. Please be aware that support may take up to 4 days to respond and that they are not obligated to share a specific reason for the suspension.

Best Regards, HeyBurrito
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  • Hi! I have the same problem with this guy.. My account is suspended too. And I don't know why.. How can I contact the support??? I dont know the ticket system pls help me..
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    2017-10-11 03:19  Reply

 heyburrito Last edit in 2017-10-10 13:38:36

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sugiati
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Post time 2017-10-12 21:15:34 | Show all posts
If yours account is suspended. It's says time to quit for this useless game
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 sugiati Last edit in 2017-10-12 21:15:34

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vita96
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Post time 2017-10-13 00:29:50 | Show all posts
Dear player,

Account suspension only occurs when you have violated one of our terms of service.
The most common violation players made are the following:
- Sharing/Trading of accounts (including giving or receiving account from quitting players)
- Buying/Selling of accounts
- Refunding purchases that has been made
- Purchasing Diamond from third party or resellers
- Using Hack/Cheat to gain in-game advantage

If you are certain that you had not done any of these violation, you can contact our web support to have them take another look at your account suspension.

Best Regards,
Vita
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 vita96 Last edit in 2017-10-13 00:29:50

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