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oceane
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Post time 2017-10-10 09:17:10 | Show all posts |Read mode
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Edited by oceane at 2017-10-10 09:28

hi.  i have not gotten my diamonds.   i refreshed.   what now?  help!!!  thanks in advance.  it said order submitted.

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 oceane Last edit in 2017-10-10 09:17:10

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meadowsweetfm
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Post time 2017-10-10 09:19:54 | Show all posts
Need a bit more info.  When you recharged did it say Order Submitted or Recharge Successful ? If it said success, can you get the ID number?
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  • said order submitted and to refresh.  i refreshed. it has been over 10 mins.
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    2017-10-10 09:22  Reply

 meadowsweetfm Last edit in 2017-10-10 09:19:54

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 Author| Post time 2017-10-10 09:55:07 | Show all posts
it says order submitted. refreshed a few times already and still the same
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 oceane Last edit in 2017-10-10 09:55:07

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meadowsweetfm
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Post time 2017-10-10 10:01:15 | Show all posts
Order submitted generally means that the recharge failed. If any money has been deducted, it will be returned to you as soon as the hold is over.
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 meadowsweetfm Last edit in 2017-10-10 10:01:15

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 Author| Post time 2017-10-10 10:07:59 | Show all posts
okay i recharged again and it happened again.   i never encountered this before.
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 oceane Last edit in 2017-10-10 10:07:59

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meadowsweetfm
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Post time 2017-10-10 10:11:11 | Show all posts
Recharges fail for any number of reasons. Very often the recharge fails because it was too often, big amounts, too many IP’s, too many cards, too many emails etc.  Also in some cases the Fraud Department can put a block on your card (especially on big and repeated amounts). Our advice is to have you contact your bank and see the reason your transaction was blocked.
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 meadowsweetfm Last edit in 2017-10-10 10:11:11

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 Author| Post time 2017-10-10 10:59:39 | Show all posts
Edited by oceane at 2017-10-10 11:01

while i waited i did forum search on the topic.  seems like adyen has this issue often.        had recharged before with no issue.  oh well.  
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 oceane Last edit in 2017-10-10 10:59:39

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Post time 2017-10-10 11:34:00 | Show all posts
It is unfortunately kinda common.
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 meadowsweetfm Last edit in 2017-10-10 11:34:00

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