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XCG Transfer Help

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adrianoemperor
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Post time 2017-10-11 05:44:39 | Show all posts |Read mode
XCG Transfer Help Reply:3| View:799
Good afternoon, I'm a LOA2 player and I played for Xcloudgame, I had 2 accounts, one was called xXEmperorXx, Server 2, I got to level 102 with a lot of sweat, I spent some money that could not be spent, On the 30th of last month all the Servers were simply closed and as GTARCADE asked to send 1 email about the transfer of topaz and vip.
More in this Email was not saying that I could not transfer the topazes of the 2 accounts of Xcloudgame to only 1 of GTARCADE, the page in facebook informed me this detail and I created an account, I sent the email on 28/8/2017 (the term was until the 30th) So I am still today, with no answers about My topazios, Minha vip.

I think it's unfair to give it back, because I had several good clothes, good pets, and here in Brazil money is not easy to get, so every penny spent was won with a lot of sweat.
So please, See what you can do for me, I'm grateful and happy right now.

GTARCADE Contact info
My email: adrianoemperor@outlook.com
Server 1531
Name Bebeliinha
________________________________________


Xcloudgame data
douglasantana1998@hotmail.com.br
Server 2
xXEmperorXx
________________________________________


Please, see what you can do for me.

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 adrianoemperor Last edit in 2017-10-11 05:44:39

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adrianoemperor
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 Author| Post time 2017-10-11 05:55:21 | Show all posts
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 adrianoemperor Last edit in 2017-10-11 05:55:21

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iselin
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Post time 2017-10-11 06:41:54 | Show all posts
Hi,
I don't know if you did send a support ticket?
if so can you please try to locate the ticket number for me?
It can be found https://prnt.sc/f1wxwf on https://support.gtarcade.com/mytickets?gid=160 this address
If not please use https://support.gtarcade.com/faq?gid=160&cid=379 to send in a new ticket and refer to the previous mail you sent to support. I will also make sure that the devs do take a look at your case here, but since we as mods no longer handle account requests your best bet would be to address it in the link I provided.
Please use chrome browser for submitting your ticket.

Have a nice day
-Ise
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  • Hi Ise, I already sent an email from the day 28/9 and dps sent apoucous days after, to Loa2team@gmail.com
    That's what they asked for.
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    2017-10-11 07:09  Reply

 iselin Last edit in 2017-10-11 06:41:54

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iselin
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Post time 2017-10-11 07:11:48 | Show all posts
Reply adrianoemperor : Hi I will ask team about this address you have provided me here and I will get back to you once I hear back from them either here or by pm's

-Ise
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 iselin Last edit in 2017-10-11 07:11:48

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