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mbahtomin01
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Post time 2017-10-12 18:10:39 | Show all posts |Read mode
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Edited by mbahtomin01@gmail.com at 2017-10-12 18:10

DEAR GM


Please Help Me, my account suspended already 2 days, please help to restore my account

ID 110541620
Name : ChelsyP
Class : Sorceresses
Vip 10
Server : HKT-417
BR around 165 M


Thanks

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 mbahtomin01 Last edit in 2017-10-12 18:10:39

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*supreme*
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Post time 2017-10-12 21:12:48 | Show all posts
Hire a lawyer
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 *supreme* Last edit in 2017-10-12 21:12:48

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abxeasf46px2to...
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Post time 2017-10-12 19:09:03 | Show all posts
They won't help. Trust me I tried everything even contacted Google to prove my innocents to them and even provided my purchase history and all my receipts and still nothing. They think we all refunded....
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 abxeasf46px2to... Last edit in 2017-10-12 19:09:03

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vita96
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Post time 2017-10-13 02:16:32 | Show all posts
Dear Players,

The refunds made by players are automatically detected by our automatic ban tool no matter how little the amount is. We have zero tolerance towards refunding as to keep our gaming environment fair for everyone.

Purchase history and receipt does not necessarily show that a refund hadn't been made. The refund itself will definitely be reflected on a different receipt.

I'm sorry that there's nothing we, moderators, can do further to help you as the decision lies in the hands of our support team and developers.

Best Regards,
Vita
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  • There's a flaw with your tool then cuz it detected me yet I use gift cards to recharge and I'm rank gift card it even says non-refundable so can you Please tell me how is it possible I refunded? And why is ur support team saying a 3rd party can look at my bank track record if I'm innocent and want to prove I didn't refund if I only use gift cards why would they ask that information? There is no bank account on my account nor do I own one so nothing anybody on your team is saying adds up....
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    2017-10-13 08:04  Reply
  • And on the gift card it even says non refundable**
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    2017-10-13 08:04  Reply
  • I have not done a transaction for a long time, please check my account again
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    2017-10-13 09:35  Reply

 vita96 Last edit in 2017-10-13 02:16:32

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