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guðmundur guðm...
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Post time 2017-10-14 21:24:52 | Show all posts |Read mode
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Bought materials in hot events + won 11 holy ruin emblem in wheel of luck, all of this is expired and of no use to me. Materials in my inventory that are expired are as follow: purgatory soul 40,000, ascension stone 47,300, spring of wisdom 20,000 and soulstone 6000 + the 11 holy ruin emblems that are expired. Can I expect to be fixed for me or? Thanks, ARES, Astaroth471, ub47.
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 guðmundur guðm... Last edit in 2017-10-14 21:24:52

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nγχ
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Post time 2017-10-14 23:44:35 | Show all posts
Thats correct they were a limited time usage as they were baught very cheap but had to be used in a certain time frame.

We can ask again if something can be done in regards to them

Nyx
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  • They were a limited time usage as they were baught very cheap but had to be used in a certain time frame. That I did know later on, this was for the first time I had bought materials with this limit and it did not occur to me that they would expire, should have been a better warning about it, that is my point. And I cant see it would be a problem to lift the curse of those materials and keep us customers happy. Maybe those matz are judt drops for you, but for us it is a lot, thanks in advance.
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    2017-10-15 15:19  Reply

 nγχ Last edit in 2017-10-14 23:44:35

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It's time to let natural selection take effect... remove all warning labels and let nature sort the rest out.
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rick41
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Post time 2017-10-14 21:36:10 | Show all posts
Rick41
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What people told me is that its from an event some time ago and had to be used within 24 hrs, or they expire.
i have a lot of the same in my inventory and still waiting on a solution from GTA if or when we can use this cluthering up not useable stuff from our inventory
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  • Hope they solve this for us, thou it seems they have very unexperienced staff that makes everything look complicated
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    2017-10-17 16:27  Reply
  • Resources missing.
    03:5915/11/2016
    Bought resources for 11k diamonds yesterday and when I was gonna use em today they were all missing? Ascension stones 60k, Purgatory souls 40k, Soulstones 6k. I want em back in my inventory asap. Thanks.
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    2017-10-24 12:27  Reply

 rick41 Last edit in 2017-10-14 21:36:10

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guðmundur guðm...
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 Author| Post time 2017-11-2 14:43:38 | Show all posts
Can I expect fair solution here or? I am still waiting, thanks.
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 guðmundur guðm... Last edit in 2017-11-2 14:43:38

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dragonlady
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Post time 2017-11-2 15:14:11 | Show all posts
Hi there, unfortunately this issue is resolved fairly already, the resources were bought cheaply because of the experience date on them, it's like we have food on sale that is close to it's best before date, if you didn't use it before that date the resource would be useless. And it was explained in the description of this event very clearly, we have asked if these resources could be added in any smelting event later but there has been no individual compensations done in this matter because there really is no need to, apologies again for the inconvenience.
For the ticket you have wondered about vanishing staff, it was announced in game and on the forum as well as on fb that the ticket system is no longer operational long time ago, all support goes through forum now, thank you
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 dragonlady Last edit in 2017-11-2 15:14:11

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