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No. 1 Rank Player Suspension

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lee_dongchan
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Joined 2017-4-3
Last Visited 2018-11-06
Post time 2017-10-15 06:59:18 | Show all posts |Read mode
No. 1 Rank Player Suspension Reply:1| View:525
Edited by lee_dongchan at 2017-10-15 06:59


Hi LOD,

EST-315, Server 706, our No. 1 Rank Player is suspended.

After spending all the money and time (almost a year!!!) he gets suspended without a date of return..

To be ranked No. 1,  we all know we have to spend "at least" $10,000.00.  

How can you suspend a player who already have spent $10,000.00 like that??

Please show careful thought about it, and please have us him back!!


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 lee_dongchan Last edit in 2017-10-15 06:59:18

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vita96
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Post time 2017-10-15 17:07:59 | Show all posts
Dear Lee_dongchan,

Account suspension only occurs when you have violated one of our terms of service.
The most common violation players made are the following:
- Sharing/Trading of accounts (including giving or receiving account from quitting players)
- Buying/Selling of accounts
- Refunding purchases that has been made
- Purchasing Diamond from third party or resellers
- Using Hack/Cheat to gain in-game advantage

If you are certain that you had not done any of these violation, you can contact our Web Support to have them take another look at your account suspension.

Best Regards,
Vita
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Floor reply (2)
  • IOS/Apple device users appear to still be able to do the refunding, because of Apple's strict policies of not allowing companies to view their financial records. Any plans of putting a stop to THAT?
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    2017-10-16 03:40  Reply
  • We also have a major issue in server E 646 with players strongly suspected of 3rd party diamonds recharging. We have not heard of many players being suspended for it
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    2017-10-16 03:44  Reply

 vita96 Last edit in 2017-10-15 17:07:59

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