Criminal behavior/game rule violations ok?

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It seems GTARCADE is saying it's ok for players to exhibit criminal behavior and game rule violations without punishment. I guess the company really doesn't care about its players' happiness or safety?

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wulf88

Dear player,

First of all let me say that in any situation, either in a game or in life, there are people at times that we do not agree with, we do not think alike, we have different way of acting and take different decisions. These differentiations occur very often and are a part of life and a trait that characterizes humanity overall.

You have every right to be upset from a provocative behaviour of someone in the game. And since you experience it in a virtual world, where you cannot come directly in contact with that person to sort things out, it is even more frustrating as you have very limited power to affect his/her actions, even more to change his/her opinion completely.

The support team of Legacy of Discord acts when it has indubitable evidence of someone using unorthodox methods on his account. Banning accounts is matter that is taken seriously by our team. The reason has to be very specific and crucial: refunds, illegal diamond recharges, evident sale of accounts are some of the most important.

Unfortunately in your case, this is not a reason to ban someone's account.
And that does not mean that GTA Arcade does not care about their customers or their safety.
You simply interpreted it that way, with your own mind and your own judgement.

The only thing I see in that screenshot of yours is the support team actively responding to you, saying that they will fully co-operate with the police in case something illegal might happen from a player who virtually co-exists with you in the same server. You notice the word 'might', this is because no account can be banned based on assumptions.

Not deciding to ban that specific account is a decision that was taken by many reasons, but a careless support is not one of them. Mentioning real life identities in the world chat can surely be disturbing, but it is not a reason to ban an account unless it has an immediate and direct effect on the victim with a serious outcome.

GTA Arcade allows its users to participate, with any content, to many of the communication methods that are provided by YOUZU GROUP, without however retaining liability of third parties that have posted, as in this case, provocative content. An excerpt of the Terms of Service will be posted below, confirming the above statement, for your consideration.



Regards,
Wulf

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wulf88

Dear player,

To begin with, I saw no screenshots as you uploaded no in-game proof of that person in your posts whatsoever.
Therefore I cannot judge how important the matter is.

Secondly, try and contain your posts in 1 thread, so everyone can follow your posts easily. Creating more threads on a matter is considered spam, and will get the rest of your threads deleted.

Thirdly, for one more time, you assume GTA arcade does not punish criminal behaviour and you post screenshots of my previous response as if I said something wrong.

Let me inform you that I did not say something wrong. To ban an account, the support needs a serious cause and an effect, you can never ban someone based on assumptions.
As of now, this person can only be eligible for a chat ban, but this is only if the support deems the situation as such. And this probably happened because the content of your screenshots were not so strong enough as proof.

We do not support in-game violations or 'crime' as you mention, but first there has to happen something that proves to be a 'crime'. If that happens, and with enough proof presented, rest assured the support will act on that.
Also, I can assure you that this player is not refunding. If he was, he would be banned by now already, as many others did in the most recent banwave.

Regards,
Wulf

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