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Does Lod support actually do anything?

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niceudders
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Post time 2017-10-17 00:45:55 | Show all posts |Read mode
Does Lod support actually do anything? Reply:4| View:668
So I put in 2 separate support ticks using the in-game method about the number 1 player on my server cheating by purchasing diamonds through a third party and getting them at a huge discount compared to the amount we non-cheating players have to spend to get the same amount of diamonds. I'm talking over 50 percent off. I provided screen shots that were requested that showed this player admitting to doing it in the in-game chat system. I also provided a screen shot of this player name and player ID as well as my server and all other requested information. This was about a month ago. I was told this issue would be investigated and handled, yet absolutely nothing has happened. This player continues to widen the BR gap between himself and everyone else on the server. I'm the second ranked player on my server and have put in close to $2000 to get where I am but I still pale in comparison to this cheating player I'm talking about. It's not fair to me or other planers on the server, spenders and non-spenders alike. I'm losing out on rewards I could be getting by ranking higher in events if this cheater wasn't taking those higher ranks instead. I replied twice to both tickets recently trying to figure out what is being done and what is taking so long but I haven't received any responses and both tickets just say pending and have been like that for almost a week now. I have the best and undeniable proof of this cheater, what more do you want before you guys actually take action and ban this player?
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 niceudders Last edit in 2017-10-17 00:45:55

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vita96
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Post time 2017-10-17 10:40:44 | Show all posts
Dear Niceudders,

I apologize for the inconvenience. Could you let me know your Character ID, Server ID and the date of your ticket please? I will immediately forward your unanswered ticket to our support as soon as you provide me with those information.

Best Regards,
Vita
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  • they dont do nothing only brings you around  making you send 100 tickets till you get bored they even read the ticket inside they only read the subject and gives standart answers
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    2017-10-24 06:39  Reply

 vita96 Last edit in 2017-10-17 10:40:44

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 Author| Post time 2017-10-18 03:15:43 | Show all posts
Character ID is 29003522 on server EST-1546 and the dates for the two tickes I had put in are 9/18/17 and 9/20/17
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 niceudders Last edit in 2017-10-18 03:15:43

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Post time 2017-10-20 06:58:57 | Show all posts
Hello Niceudders,

I have reported your ticket as delayed. Our support should reach out to you soon. Let me know if you have not gotten any response within 3 business days (Monday-Friday)

Best Regards,
Vita
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 vita96 Last edit in 2017-10-20 06:58:57

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 Author| Post time 2017-10-24 05:52:52 | Show all posts
Well I got my response to both of my tickets and it's pretty obvious that they were copy and pasted because they were identical and they both said basically I can't be told what and if anything was done about it. It's pretty obvious that nothing was done because the same issue continues even though I have proof.
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  • You don't think that maybe he isn't cheating and just pretending so that it looks like he's not spending so much? He might just want you guys to buy the scam diamonds so you can be banned instead.  A created will never say he is cheating but a big spender might.  Think about it? Because he said he's cheating there will prob be a few tickets for that charactor. A real cheater would not want that scrutiny because they will get caught.
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    2017-10-24 12:44  Reply

 niceudders Last edit in 2017-10-24 05:52:52

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