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My User Account after server merge

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jamesantony
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Post time 2017-10-17 07:22:29 | Show all posts |Read mode
My User Account after server merge Reply:3| View:433
When I log into my GtARCADE account my main character does not appear but older servers: this is after a server merge with SoaringHighlands into ua279

Old Server: SoaringHighlands(S33)
New server: ua279
IGN: Saphiras

User name JamesAntony for account

please help me find my account........

James



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 jamesantony Last edit in 2017-10-17 07:22:29

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yunadalmasca
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Post time 2017-10-17 07:43:16 | Show all posts
that server completely missing from the list? a screen shot of your list would be very helpful
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 yunadalmasca Last edit in 2017-10-17 07:43:16

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jamesantony
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 Author| Post time 2017-10-17 08:20:01 | Show all posts
Per your request I submit 3 screenshots 1) to show my account list that does not show Saphiras on it, 2) I hit additional servers and that is screenshot for server lists showing SoaringHighlands(S33) still on the list and 3) the screenshot that shows the 502 bad gateway error.

this doesnot only happen to my account User Name JamesAntony for Saphiras, also for facebook user Aisha, and jr.pendleton for James Antony.  We have been playing this game for almost 4 years and now our main characters are missing.....

Please help

James

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 jamesantony Last edit in 2017-10-17 08:20:01

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dragonlady
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Post time 2017-10-17 17:20:33 | Show all posts
Hi James, sorry for the late reply, your old server is the one you will still need to use for login,
the merged servers as such (ua279) will not appear on the server list but instead when you login to your old server (s33) it will direct you to the merged server, ok?
The merge was delayed for quite some time and players on the merged servers got this bad gateway when trying to login, or they had all character data missing at some point but everything should be back to normal now, you should be able to login as always using the s33 server from the server list now, please update us if you are still experiencing any issues on your character but would suggest posting on support section instead, thank you

I'll move this thread to support in order for us to notice easier if you have any update
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  • now that I can get onto my main char, will there be a compensation since we've moissed so much for m4 it 3qw over a day and missed out on leveling the Halloween event, I could only get the first two prizes  but I had enough pumpkins to level to lvl 3 so I could get all 3 bottom prizes. Please tell me that a compensation is coming, I also lost lots of resources like rune stones, soul as well as blessed and other daily events resources.

    thanks in advance, dragon lady, you have been a great help

    James
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    2017-10-18 04:21  Reply

 dragonlady Last edit in 2017-10-17 17:20:33

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