North America Forum

 Forgot password?
 立即注册
Search

We are working to make our Terms of Service agreement easier to read in order to provide you with better services while protecting your personal data. We hope you can spare a few minutes to read the recently updated User Terms of Service. User Terms of Service Privacy Policy
View: 1315| Reply: 15

Unintended Refund

[Copy link]

15

Threads

157

Posts

0

Credits

User

Rank: 1

Credits
0
glen_rse
User
Posts:157
Joined 2017-3-25
Last Visited 2018-03-27
Post time 2017-10-17 10:23:37 | Show all posts |Read mode
Unintended Refund Reply:15| View:1315
Edited by glen_rse at 2017-10-17 13:46

As advised by one of the Mods, I have reported my wife's case to Apple and have been informed that she will get a full refund. I know this will lead for my wife's account to get banned. Can you do something about this?

Translate

This post contains more resources

You have to Login for download or view attachment(s). No Account? Register

x

 glen_rse Last edit in 2017-10-17 10:23:37

 Support

Report
Default Signature
Reply

Use magic Report

15

Threads

157

Posts

0

Credits

User

Rank: 1

Credits
0
glen_rse
User
Posts:157
Joined 2017-3-25
Last Visited 2018-03-27
 Author| Post time 2017-10-17 11:02:29 | Show all posts
Why is this post getting ignored? I can clearly see a mod replying on other post.
Translate
Floor reply (0)

 glen_rse Last edit in 2017-10-17 11:02:29

 Support

Report
Default Signature
Reply Support Not support

Use magic Report

70

Threads

1289

Posts

0

Credits

Team Lead

Rank: 7Rank: 7Rank: 7

Credits
0
vita96
Team Lead
Posts:1289
Joined 2017-6-1
Last Visited 2021-03-12
Post time 2017-10-17 14:21:04 | Show all posts
Edited by vita96 at 2017-10-17 13:25

Hello Glen_rse,

I apologize for not responding to you sooner. I had to discuss with my team leader regarding your issue before I could respond to you. Could you provide me with the account Character ID and Server ID please? We will try our best to help you out. Just this once, as we take refunding cases very seriously.

Best Regards,
Vita
Translate
Floor reply (0)

 vita96 Last edit in 2017-10-17 14:21:04

 Support

Report
Reply Support Not support

Use magic Report

15

Threads

157

Posts

0

Credits

User

Rank: 1

Credits
0
glen_rse
User
Posts:157
Joined 2017-3-25
Last Visited 2018-03-27
 Author| Post time 2017-10-17 14:30:28 | Show all posts
Edited by glen_rse at 2017-10-17 14:34

Character ID: 47813661
Server ID: HKT-989
I just want to add that I didn't request for the refund. In fact, I already told the Apple support to just cancel my report if refunding is the only solution they can give. The mail from iTune which I have attached is the 1st and only response I have received from them.
Translate
Floor reply (0)

 glen_rse Last edit in 2017-10-17 14:30:28

 Support

Report
Default Signature
Reply Support Not support

Use magic Report

70

Threads

1289

Posts

0

Credits

Team Lead

Rank: 7Rank: 7Rank: 7

Credits
0
vita96
Team Lead
Posts:1289
Joined 2017-6-1
Last Visited 2021-03-12
Post time 2017-10-17 14:34:44 | Show all posts
Hi Glen_rse,

I have forwarded your character information and issue. I'll let you know once I have further information on it.
It may take a while so please be patient. Thank you for your understanding.

Best Regards,
Vita
Translate
Floor reply (0)

 vita96 Last edit in 2017-10-17 14:34:44

 Support

Report
Reply Support Not support

Use magic Report

15

Threads

157

Posts

0

Credits

User

Rank: 1

Credits
0
glen_rse
User
Posts:157
Joined 2017-3-25
Last Visited 2018-03-27
 Author| Post time 2017-10-17 14:41:49 | Show all posts
Thanks Vita. As per the mail I received, it will take 10 days for the refund to take effect. I hope we can get an update very soon. Can I know if there are same cases that have been reported before?
Translate
Floor reply (0)

 glen_rse Last edit in 2017-10-17 14:41:49

 Support

Report
Default Signature
Reply Support Not support

Use magic Report

70

Threads

1289

Posts

0

Credits

Team Lead

Rank: 7Rank: 7Rank: 7

Credits
0
vita96
Team Lead
Posts:1289
Joined 2017-6-1
Last Visited 2021-03-12
Post time 2017-10-17 15:08:47 | Show all posts
Hey Glen,

This is the first time I've encounter this kind of issue since I became a moderator. I truly hope that your account will not get suspended, however, I am not in any position to make any promises. Best of luck!

Best Regards,
Vita
Translate
Floor reply (0)

 vita96 Last edit in 2017-10-17 15:08:47

 Support

Report
Reply Support Not support

Use magic Report

15

Threads

157

Posts

0

Credits

User

Rank: 1

Credits
0
glen_rse
User
Posts:157
Joined 2017-3-25
Last Visited 2018-03-27
 Author| Post time 2017-10-17 15:14:53 | Show all posts
Edited by glen_rse at 2017-10-17 15:20

Im keeping my fingers crossed right now. The account has a decent chance to win one of the 4 realms but now we are getting anxious as we dont know if we should continue recharging and improve our chances. I really hope that this can get resolved without any impact on the character's growth.
Just 1 more question, once the refund takes effect, will I immediately get an autoban?
Translate
Floor reply (0)

 glen_rse Last edit in 2017-10-17 15:14:53

 Support

Report
Default Signature
Reply Support Not support

Use magic Report

70

Threads

1289

Posts

0

Credits

Team Lead

Rank: 7Rank: 7Rank: 7

Credits
0
vita96
Team Lead
Posts:1289
Joined 2017-6-1
Last Visited 2021-03-12
Post time 2017-10-20 03:19:39 | Show all posts
Edited by vita96 at 2017-10-20 03:05

Hello Glen_rse,

I heard that your case is being solved, I don't know if support has reached out to you about it yet. If you encounter issues with your account, feel free to let me know about it here.

Best Regards,
Vita
Translate
Floor reply (0)

 vita96 Last edit in 2017-10-20 03:19:39

 Support

Report
Reply Support Not support

Use magic Report

0

Threads

4

Posts

0

Credits

User

Rank: 1

Credits
0
abzu42szpo0p9s...
User
Posts:4
Joined 2017-10-17
Last Visited 2017-12-06
Post time 2017-10-20 03:48:52 | Show all posts
Edited by abzu42szpo0p9s-5@facebook.com at 2017-10-20 03:56

Hi, they havent reach me out. How this can be solve? Can you enlighten me? Am I going to receive my refund without being banned? Or the Apple cancelled my refund Btw, iam the owner of that issue. -LaCasey
Ps Happy Anniversary
Translate
Floor reply (0)

 abzu42szpo0p9s... Last edit in 2017-10-20 03:48:52

 Support

Report
Default Signature
Reply Support Not support

Use magic Report

You have to log in before you can reply Login | Register Now

Points Rules

小黑屋|community.gtarcade.com

2021-4-13 17:35 GMT+8 , Processed in 0.068731 second(s), 52 queries .

Powered by Discuz! X3.2

© 2001-2013 Comsenz Inc.

To Top Return to the list