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I DONT RECEIVE PROPER AMOUNT OF CANDLES

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sirarchon
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Post time 2017-10-20 19:45:51 | Show all posts |Read mode
I DONT RECEIVE PROPER AMOUNT OF CANDLES Reply:8| View:549
Edited by sirarchon at 2017-10-20 19:47

Dear mods, as titled, i should have receive 8 candles instead of 2. I only receive 2 from mail. Here screenshot to proof

1ST STAGE.
FACEBOOK - VIDEO AND PICT

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 sirarchon Last edit in 2017-10-20 19:45:51

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respecteu-387
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Post time 2017-10-20 20:24:57 | Show all posts
Lol I had a ticket submitted to support, apparently they made mistake  in their official instagram. It is supposed to be either picture or video. So if you upload video, picture doesn't count. Anyway, you are still missing your candles. Do submit a ticket to support in game. They will investigate really fast.
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 respecteu-387 Last edit in 2017-10-20 20:24:57

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vita96
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Post time 2017-10-21 01:33:24 | Show all posts
Hello Sir Archon,

Please submit a ticket to our support by going to in-game "settings" -> "Support" or you can submit your ticket here.


Best Regards,
Vita
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 vita96 Last edit in 2017-10-21 01:33:24

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 Author| Post time 2017-10-22 23:19:36 | Show all posts
Edited by sirarchon at 2017-10-22 23:21

Hello mod vita

Thanks for your reply

I have sent my ticket including all screenshots of my social media (FB, Instagram, and Twitter)

But i only receive 2 candles.

I have sent ticket and they reply but not giving solution.

I swear, i have done all the requirements.

Herewith i enclose the conversation between me and mods in my ticket. Hope u can help me

Thanks in advancr

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 sirarchon Last edit in 2017-10-22 23:19:36

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AbwVOJZy-mBAP4...
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Post time 2017-10-22 23:36:24 | Show all posts
rip you and me
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 AbwVOJZy-mBAP4... Last edit in 2017-10-22 23:36:24

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Post time 2017-10-23 18:06:50 | Show all posts
Edited by vita96 at 2017-10-23 17:30

Dear Sirarchon,

According to the facebook post, you have to either post a picture OR video, only one of them is counted, to your social media.
So a video on Facebook will give you 2 candles. To get the other candles, you will have to post to other platform either twitter or facebook.

So, based on the screenshot you attached, what's counted is your video on facebook. Which is why you only got 2 candles.

I apologize for the event's confusion. Thank you for your understanding.

Best Regards,
Vita
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 vita96 Last edit in 2017-10-23 18:06:50

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 Author| Post time 2017-10-23 18:09:41 | Show all posts
Edited by sirarchon at 2017-10-23 18:15

Dear mods vita,


Thanks for you quick response


But i have posted to INSTAGRAM and TWITTER as well. I sent the ss through ticket in game.


I will also send the screenshot here.


Please help me


Thanks
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 sirarchon Last edit in 2017-10-23 18:09:41

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wulf88
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Post time 2017-10-23 18:41:15 | Show all posts
Dear player,

Please consider waiting for the Support to sort things out regarding the Candle event for this anniversary.
Send them all proof and all screenshots and they will look at the situation as quick as they can.

Regards,
Wulf
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 wulf88 Last edit in 2017-10-23 18:41:15

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 Author| Post time 2017-10-23 18:48:52 | Show all posts
Edited by sirarchon at 2017-10-23 18:50

Video to instagram
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 sirarchon Last edit in 2017-10-23 18:48:52

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