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mcbenson2016
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Post time 2017-10-23 08:08:01 | Show all posts |Read mode
Account destroyed Reply:2| View:460
Hello!

My account on S280 character Krystal has been hacked and destroyed. Everything I have saved up is gone all the way from gold/diamonds to amulets/equipment. The guy that did it has changed my email and I do not know how to change it so he will always have access to my account. I have tried to get help for a couple of hours now and this is my last thought. I understand everything may not be able to be gotten back but I at least need to get my account back under and in my control. Also, my br went from 41 almost 42 million all the way to 23 million. Please help me.
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 mcbenson2016 Last edit in 2017-10-23 08:08:01

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meadowsweetfm
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Post time 2017-10-23 10:59:01 | Show all posts
Ok so that last screen shot from your phone messages......... At some point, you gave them your account info, which violates TOS- and then they set some things up to where they would always have access (we cant change that if its the case, and neither can you), or gained access to someone elses account (whether they gave it to you or not we dont know) and they took it back, which account sharing isnt against TOS perse, however, gta is under no obligation to fix it for you if something happens. There is a random third option, which is highly unlikely, because who would be so vacuous, where you and a boyfriend or someone special set up the account together with each of you on different servers, etc under the same log in.


From the TOS:
You are responsible for maintaining the confidentiality of your Account information (including passwords and user name) and are responsible for any and all activities that occur under your Account. You are also liable for any losses or damages incurred by YOUZU GROUP, any other users of the Services, or any other parties resulting from someone else using your Account, with or without your knowledge. You must notify us immediately of any unauthorized use or theft of your Account or other breach of security. Your Account may be terminated if someone else uses it to engage in activity that violates these Terms or is otherwise improper or illegal.
You may not use anyone else’s Account, password, user name, or persona, and you may not purchase, sell, trade, rent, lease, license, grant a security interest in, transfer to or allow any other person to use your Account, password, user name, persona, Virtual Currency, Virtual Goods (including virtual vehicles, equipment, points, standings, rankings, ratings, or any other digital items appearing in, originating from or associated with this Site).The site will not be responsible for any problem or conflict caused by account sharing.

Based on your own evidences, either you shared the account, or the account was originally someone elses. At this time, we have no way of knowing which way it is, and no way of garunteeing that this account is 100% yours. It could honestly be edited screen shots for the purpose of gaining access to an account that is not yours. Unfortunately, our hands are tied. If this is a case where the third option is at play, there is still nothing that we can do period, becuase it is impossible to split the accounts.

Please also not that the reason you got no response back sooner is becuase we dont see when you floor reply.
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 meadowsweetfm Last edit in 2017-10-23 10:59:01

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yunadalmasca
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Post time 2017-10-23 08:31:32 | Show all posts
did you give them your email for them to access your account before all of this happened?
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  • I don’t believe so I changed pass not too long ago and no one had access except me
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    2017-10-23 08:36  Reply
  • Hello I need help he still has acces to my game and it is just going to keep getting destroyed
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    2017-10-23 09:33  Reply

 yunadalmasca Last edit in 2017-10-23 08:31:32

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