Did Not Receive My In-App Diamonds Purchased ;((

乃lazer㐅ツ

I Purchased diamonds around 9:24am oct.23,2017 and still not receiving my in-app purchased diamonds. its just loading for hours like 3-4hours already and it keeps repeating and didn't receive any diamonds. i need to close LOD app. to repeat bec. its only loading for hours. but still not receiving any. please fix this ASAP or i wont get any daily recharge rewards ;(( ... please...i hope that this will be fix fast.. thank you so much ! more power !

Server - HKT1009
IGN -  乃lazerX
Class - BladeDancer
ID - 86903742
Guild - DemiGodS
Level - 81 w/ 90.36% exp.
VIP - 9

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乃lazer㐅ツ

this is what always said. when i tried to purchase again and i cant purchase anymore of this bec. it keeps repeating and just loading but not giving any of it. and now i need to purchase but i cant make any purchase bec. of this.. pleasee fix this asap

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wulf88

Dear player,

Apologies for any inconvenience caused.
Unfortunately us forum moderators cannot intervene to in-game matters, be it claims or compensations.
You will need to send a ticket to Support and wait patiently for their response.

You can contact the support through the web here: https://support.gtarcade.com/search/submit?gid=182
or in the game, by going to the Settings menu and then tapping on ''Support''.

Please explain them your recharge problem, mentioning your server and character IDs, the amount and date recharged, the unique Transaction ID or GPA number of your purchase.
Apart from the screenshot proof of your recharge, be informed that you should also send them through screenshot any reward that you should be receiving as extra from that recharge, for example the Anniversary recharge rewards.

Regards,
Wulf

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