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Recharge problem....

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s_a_s_a_25
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Post time 2017-10-27 00:50:49 | Show all posts |Read mode
Recharge problem.... Reply:4| View:718
Can I pls have someone to contact to tell me why my card is getting rejected while I recharged my bf's account 2 minutes before I try to recharge mine?I always use the same card and it has more then enough money and now for some reason it gets declined...

GreekFury,S1026
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 s_a_s_a_25 Last edit in 2017-10-27 00:50:49

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holls
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Post time 2017-10-27 01:11:22 | Show all posts
Hi,
You will need to contact support center and make a ticket there, we do not handle recharge problems in the forum anymore, but it seems that you need to call your bank, anyway make a ticket in support center and tell them your problem there.
Is the faster and better way to solve any recharge issue.
https://support.gtarcade.com/faq/index/cid/380/sid/400/gid/160
Have a nice day,
Holls-Junior Moderator
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  • Ty for your answer Halls but I think we both know that until I get this solved,I would have lost the offer already...Have a nice day too!
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    2017-10-27 01:13  Reply

 holls Last edit in 2017-10-27 01:11:22

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s_a_s_a_25
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 Author| Post time 2017-10-27 01:14:46 | Show all posts
PS:This appears when I click your link. http://prntscr.com/h2dra4 I wonder if there is anything that is working properly in this company...
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 s_a_s_a_25 Last edit in 2017-10-27 01:14:46

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florisha
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Post time 2017-10-27 01:20:01 | Show all posts
Hi,

Thanks for reporting this.

The issue generally occurs while using the same card for multiple accounts. I suggest you submit a ticket for this issue to get it resolved.

Use this link for submitting your ticket: https://support.gtarcade.com/search/submit?gid=160

Hope it helped.

Thanks,

Florisha
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  • Ty Florisha.This link is working.I'll try with my own card and see if this solves the problem.You are right cause I recharged my bf's account before mine but that doesnt make any sense cause we always recharge on both of our accounts.Anyway,ty for your answer!
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    2017-10-27 01:23  Reply

 florisha Last edit in 2017-10-27 01:20:01

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florisha
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Post time 2017-10-27 01:25:42 | Show all posts
Hey,

Yes try using different card and it will work. Avoid using same card for different account and it will be ok.

Thanks,

Florisha
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 florisha Last edit in 2017-10-27 01:25:42

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