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Help, need to log into my account

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abzz17ijmugrko...
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Post time 2017-10-28 13:40:42 | Show all posts |Read mode
Help, need to log into my account Reply:1| View:204
Edited by abzz17ijmugrkott@facebook.com at 2017-10-28 16:19

Hi, I sent a ticket on 27th of October 2017 saying that I had logged out of my account but now I cannot log in because I forgot my password and I couldn't reset my password because my gtarcade account email ID was either blocked or deleted and I had also not set a recovery email for the account. I sent them all the required info confirming that it was my account, but as yet I haven't been told of a way from which I can reset my password. I am missing the game and my account. There is time being wasted as I cannot participate in dungeons with my friends and get diamonds from the game. I beg you to reply fast so that I can increase my BR. I used to play the game everyday but now I can't. Please aid me, I dont want to be logged out of my account any longer. I also emailed you from my sister's account at support@gtarcade.com. My info is given below:

My gtarcade email id: umrshd123@apple.com
My account name: (s3309) Umar
My account id no: 9933342
My account level: 86
My account VIP: 0
My BR: 48-49million
My guild name: RoyallNation
My server: HKT-883
My email id: itsayeshaamir@gmail.com

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 abzz17ijmugrko... Last edit in 2017-10-28 13:40:42

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vita96
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Post time 2017-10-28 14:58:58 | Show all posts
Dear player,

Thank you for providing the information. However, you will need to submit ticket to our support team, as I've told you before. You can do so bye going to "Settings -> Support" or through the following link: https://support.gtarcade.com/search/submit?gid=182
Please note that our support team does not respond to emails, so you will need to submit tickets with the information you have provided above.

Best Regards,
Vita
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  • I have sent not one but two tickets regarding the matter but I don't seem to be getting replies. Please I need to get online to save diamonds for halloween event and recharge. Being offline I cannot do so. Please reply fast to the tickets.
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    2017-10-28 15:28  Reply

 vita96 Last edit in 2017-10-28 14:58:58

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